topic Re: email problems - receiving in Email

email problems - receiving

billswan — Wed, 04 Jun 2025 12:26:55 GMT

Is it just me, or is the mail service down? My email address is, for historical reasons, a globalnet one but it's delivered (or not, currently) by Plusnet (following their swallowing-up of first globalnet, then madasafish). I've had my email address for over 25 years, and I'd like to keep it.

I send and receive mail from my Windows PC and MS:Outlook via (I think) POP3, so download messages locally (to a PST file). (I also have a gmail account which I use less frequently and from my iPad, but the globalnet one is my mainstay). I have only very rarely used plusnet webmail to access my globalnet mail when away, mainly because I want to keep a permanent record (or at least control) via my MS:Outlook client.

On Sunday 25th May I suddenly stopped receiving emails. I have tested and discovered that I can still send, but not receive emails.

When I checked webmail I found an email dated 10/05/25 to tell me that because I hadn't accessed webmail for a while, my mail was being archived, and inviting me to say if I'd like it unarchived. I hoped that this might resolve the bigger email problem, or at least enable me to access the 'missing' emails, so I confirmed that I would like it unarchived, and a "ticket" was raised on 28th May. But nothing has changed; no email to my PC-based MS:Outlook client, nor to my webmail.

Getting a little desperate, now. Can anybody tell me what is/might be happening, please?

Re: email problems - receiving

Townman — Wed, 04 Jun 2025 16:24:22 GMT

@plusnettony

Is this related to migration preparation?

Re: email problems - receiving

billswan — Wed, 04 Jun 2025 18:27:48 GMT

I don't even know what 'migration preparation' is. Should I have received something from Plusnet?

Re: email problems - receiving

Townman — Wed, 04 Jun 2025 18:39:29 GMT

No, not until the migration actually starts.

Re: email problems - receiving

billswan — Wed, 04 Jun 2025 20:06:20 GMT

What 'migration'?

I haven't asked to migrate anywhere, and I've heard nothing from Plusnet.

And would that cause these problems?

It's becoming increasingly problematic/silly, now

Re: email problems - receiving

RealAleMadrid — Wed, 04 Jun 2025 21:16:06 GMT

@billswan Have you not seen this .......

https://www.plus.net/help/email-account-changes/

Re: email problems - receiving

billswan — Thu, 05 Jun 2025 07:10:40 GMT

No - never seen this before.

I would expect Plusnet to have mentioned it at some point if such a change was being considered.

And I called their support on 28th May, when they said they would 'unarchive mail', but there's been no change, and now I'm getting mssages from others saying that my ISP is rejecting emails with 'error:"5".

It's almost two weeks now since Plusnet just pulled my email plug without warning.

Re: email problems - receiving

Townman — Thu, 05 Jun 2025 07:28:14 GMT

Do you have your own domain name?

Do not recognise error 5 - error codes are usually 3 digits. You need a first hand error message. Do you have another email account you can send a test email from?

Re: email problems - receiving

billswan — Thu, 05 Jun 2025 07:45:07 GMT

I do still have a couple of domain names but I do not, and never, used them for email.

I have a gmail account, and I've tried sending messages from it to my globalnet account. I've just sent another. Nothing. And no messages returned. the "error: 5" message was reported (via SMS) from giffgaff.

I am attaching an image of the response I received from PN support

Re: email problems - receiving

billswan — Thu, 05 Jun 2025 08:22:27 GMT

I've had a response to my email from my gmail account - image attached. The MIME attachment merely said 'Test 3'.

So, it seems that my (Globalnet) email address no longer exists!

'Migration'. What a shambles.

Re: email problems - receiving

billswan — Thu, 05 Jun 2025 08:24:02 GMT

ooops - attachment

Re: email problems - receiving

plusnettony — Thu, 05 Jun 2025 08:25:45 GMT

> Is this related to migration preparation?

Not from what I've seen thus far.

Re: email problems - receiving

plusnettony — Thu, 05 Jun 2025 08:54:43 GMT

It sounds like your Global email box is full. They'll bounce when it's full. Global aren't archived. .

Plusnet email's are archived if not used or if the mailbox is full..

Re: email problems - receiving

billswan — Thu, 05 Jun 2025 13:14:27 GMT

That certainly sounds feasible. I had just returned from holiday and on that day (Sunday 25/5) I was sending photographs from my gmail account to my globalnet account to save on the HD, and then deleting the emails (and also deleting the deleted files).

If it IS the cause, how do I get it back up and running?

Re: email problems - receiving

plusnettony — Thu, 05 Jun 2025 14:03:00 GMT

If it is that, just log in to webmail and you'll see your email there - delete it, and again in the deleted items.

I suspect, you're downloading via pop3 with keep a copy on server for x days selected.

Re: email problems - receiving

billswan — Thu, 05 Jun 2025 14:45:40 GMT

I've logged in to webmail, and there are just a few (7) emails - mostly from Plusnet telling me, monthly, that my PN bill is available. There were just two there yesterday, so the rest have been 'unarchived'!

There is nothing in deleted or other mailboxes.

And still no emails appearing in my MS:Outlook client (silent since 25/5).

I'm pretty sure I'm using POP3, and usually just download to my local client. Not sure what the setting is for deletiob from server.

Re: email problems - receiving

plusnettony — Thu, 05 Jun 2025 14:52:25 GMT

Sounds like you're logging into the Plusnet account not the Metronet one in webmail.

In your mail client, do you get any error?

Re: email problems - receiving

billswan — Thu, 05 Jun 2025 15:33:23 GMT

It's the same webmail login I've always used. Not sure what Metronet is.

No error report when I click 'send/receive' in MS:Outlook; just nothing there to find, apparently

Re: email problems - receiving

plusnettony — Thu, 05 Jun 2025 15:47:03 GMT

Apologies, I meant Global not Metronet.

Re: email problems - receiving

billswan — Thu, 05 Jun 2025 16:01:29 GMT

I've checked, and the account which I'm logged into is, apparently

I haven't changed anything, so I'm assuming this is how I've always accessed my account, which is

But, frankly, I'm already past what little technical ability I have (sorry)

And how would that affect the mail delivery to my MS:Outlook client?