topic Re: Totalise email suddenly stopped working in Email

Totalise email suddenly stopped working

Weggy1978 — Thu, 22 May 2025 22:47:33 GMT

Had a Totalise email address for many years and it's suddenly stopped working tonight. Noticed no new emails were coming in so sent a couple of tests from other accounts and got undeliverable errors. Any ideas?

Re: Totalise email suddenly stopped working

Graham007 — Fri, 23 May 2025 08:16:03 GMT

Mine too! Contacted Plusnet its a migration issue and could be off for a week. Not happy. Effects Madasafish and plus emails also.

Re: Totalise email suddenly stopped working

caitep — Fri, 23 May 2025 08:21:39 GMT

[-Censored-]. A week???? Are they serious?

Re: Totalise email suddenly stopped working

MisterW — Fri, 23 May 2025 08:32:27 GMT

Contacted Plusnet its a migration issue and could be off for a week. Not happy. Effects Madasafish and plus emails also.

That doesnt sound right, hang tight for a moment, we're just trying to establish the facts. It certainly doesnt affect ...plus.com emails so I'm not convinced that the response from CSC is correct...

Re: Totalise email suddenly stopped working

MisterW — Fri, 23 May 2025 09:10:19 GMT

We're advised that the problem reported this morning is specific to totalise.co.uk email and has nothing to do with any migration activity. It should be fixed very shortly...

Re: Totalise email suddenly stopped working

Townman — Fri, 23 May 2025 09:12:22 GMT

Should now be fixed.

Re: Totalise email suddenly stopped working

David_1 — Fri, 23 May 2025 09:14:25 GMT

I have the same issue but in order to message the forum I had to register which included my email address which is a totalise.co.uk address. Strangely enough, although no other mails are getting in or out, the email containing the confirmation of forum account got through and the link worked. There are still no other emails getting through.

Re: Totalise email suddenly stopped working

Townman — Fri, 23 May 2025 09:16:47 GMT

There was a network issue, which is now fixed, as can be seen by the fact that your forum registration email was delivered correctly. New email should come through fine, some emails which were not delivered will need to the sending service to try again, after their back-off periods.

Re: Totalise email suddenly stopped working

Weggy1978 — Fri, 23 May 2025 09:20:12 GMT

Know it sounds odd but I had the same experience - forum registration email came through but emails from other domains I tried at the same time (NHS and gmail) bounced straight back as undeliverable

Re: Totalise email suddenly stopped working

David_1 — Fri, 23 May 2025 09:28:30 GMT

I have now been able to send an email from Gmail to my totalise.co.uk and one from my totalise.co.uk to Gmail successfully.

Earlier mail that wasn't received to my totalise.co.uk address will probably need to be resent by the sender.

Re: Totalise email suddenly stopped working

Townman — Fri, 23 May 2025 09:37:22 GMT

@Weggy1978 wrote:
Know it sounds odd but I had the same experience - forum registration email came through but emails from other domains I tried at the same time (NHS and gmail) bounced straight back as undeliverable

The underlaying issue has been resolved. It could take a short while for external services to 'catch' the rectification.

Re: Totalise email suddenly stopped working

Graham007 — Fri, 23 May 2025 12:08:39 GMT

Yes - seems to be working again now. Glad it was not the week to fix the Customer Services were saying.

Re: Totalise email suddenly stopped working

Suffolkcanary — Fri, 23 May 2025 12:46:31 GMT

Well mine is still not working, I can get it via webmail but that's not ideal.

Re: Totalise email suddenly stopped working

MisterW — Fri, 23 May 2025 12:56:40 GMT

@Suffolkcanary please can you try your account using the 'Email diagnostics' link in @Townman s post and report the results

Re: Totalise email suddenly stopped working

David_1 — Sat, 24 May 2025 14:21:38 GMT

As a follow up to this I have had an email this morning that alleges that a "Server update completed for *********@totalise.co.uk" and asking me to click on a link to "verify my email address". The email comes from Totalise.co.uk but after hovering over this it reveals that it comes from a company called "icanndomainverifications". I have treated this as a possible scam or phishing mail and deleted it without clicking the link.

Re: Totalise email suddenly stopped working

Townman — Sun, 25 May 2025 09:45:30 GMT

Do you have your own domain name? Check this out - https://www.icann.org/resources/pages/contact-verification-2013-05-03-en

ICANN do request domain confirmation.

This does raise an interesting question for the. Ligation programme when domain servers are changed.

@dave

Re: Totalise email suddenly stopped working

Penny — Sun, 25 May 2025 16:25:37 GMT

@Townman wrote: 25-05-2025 10:45 AM

Do you have your own domain name? Check this out - https://www.icann.org/resources/pages/contact-verification-2013-05-03-en

ICANN do request domain confirmation.

Having clicked through to the page in question [ICANN link above] I found it to be a very long site-map-style page with (seemingly) no immediate relevance to the domain-verification aspect.

[page display perhaps browser-dependent (?) using a desktop and Edge, here, maybe page looks different on other browsers or devices]

However a long way down was a block of relevant text so made a screenshot:

Just pasting it here in case of interest to @David_1 or anyone else reading this thread.