topic Re: Email not deleting, Folders for draft ,sent, & deleted missing in Email

Email not deleting, Folders for draft ,sent, & deleted missing

kenm — Wed, 14 May 2025 07:30:48 GMT

Email not deleting Folders for draft ,sent, & deleted all missing

other folders are out of usual order

when deleting a red box flashes up about (triangle sign) xxxxxxxxxxwith the server to fast to read properly

14th May all ok yesterday

KenM

Re: Email not deleting, Folders for draft ,sent, & deleted missing

Townman — Wed, 14 May 2025 07:38:42 GMT

How are you accessing email?

Re: Email not deleting, Folders for draft ,sent, & deleted missing

kenm — Wed, 14 May 2025 07:42:01 GMT

just standard plusnet email

Re: Email not deleting, Folders for draft ,sent, & deleted missing

Townman — Wed, 14 May 2025 07:43:14 GMT

Do you mean the webmail browser interface or some other email client?

Re: Email not deleting, Folders for draft ,sent, & deleted missing

kenm — Wed, 14 May 2025 07:50:52 GMT

the webmail browser interface ( just very basic no domains or third parties collecting mail)

Re: Email not deleting, Folders for draft ,sent, & deleted missing

Townman — Wed, 14 May 2025 07:59:40 GMT

This is nothing to do with domain names, inbound routing etc, but rather the behaviour of the webmail client, which I will escalate.

Which email brand?

Re: Email not deleting, Folders for draft ,sent, & deleted missing

kenm — Wed, 14 May 2025 08:22:20 GMT

just plusnet

my email xxxxx @xxxx.plus.com

Thanks

Re: Email not deleting, Folders for draft ,sent, & deleted missing

aries99 — Wed, 14 May 2025 08:22:54 GMT

Yes,it looks like someone has changed the folder named "deleted items" to "trash"and when you press symbol "delete items" you get error message. The same error message happens with "mark as spam" folder.

The 4 folders normally always at the top of the folders list have been moved as well.

It was not broke so why has some one tried to fix it?.

Re: Email not deleting, Folders for draft ,sent, & deleted missing

kenm — Wed, 14 May 2025 08:27:38 GMT

Just trired deleting again

message Server Error UID Copy Error in Imap command

Re: Email not deleting, Folders for draft ,sent, & deleted missing

Townman — Wed, 14 May 2025 08:29:44 GMT

Everyone please sit tight!

Re: Email not deleting, Folders for draft ,sent, & deleted missing

john_chandler — Wed, 14 May 2025 08:30:55 GMT

Oh good, not just me. I did notice things looked different this morning, and I get the same IMAP command error message when trying to delete anything.

Re: Email not deleting, Folders for draft ,sent, & deleted missing

Davidspeers — Wed, 14 May 2025 08:41:47 GMT

Same here. I also note that the tab has changed to say "Roundcube Webmail".

Re: Email not deleting, Folders for draft ,sent, & deleted missing

Townman — Wed, 14 May 2025 08:53:35 GMT

Should be sorted by 10:15.

Re: Email not deleting, Folders for draft ,sent, & deleted missing

john_chandler — Wed, 14 May 2025 09:03:19 GMT

Cheers, Looks like the folder list has reverted and I can now delete emails again.

Re: Email not deleting, Folders for draft ,sent, & deleted missing

Townman — Wed, 14 May 2025 09:15:24 GMT

Note to all - you will need to log out and log back in again.

Re: Email not deleting, Folders for draft ,sent, & deleted missing

kenm — Wed, 14 May 2025 10:38:26 GMT

great everything back to normal THANK YOU

Will we get this great help with the new email company

KenM

Re: Email not deleting, Folders for draft ,sent, & deleted missing

Townman — Wed, 14 May 2025 10:53:04 GMT

@kenm

Good question ... very much depends on if they will run a customer forum and facilitate an expedited contact channel between "super user type" members and their business' SMEs.