topic Re: No email from Greenby about migrating Metronet email accounts, no emails being received. in Email

No email from Greenby about migrating Metronet email accounts, no emails being received.

Stuart-O — Mon, 12 May 2025 08:15:42 GMT

Ive not had any email from plusnet or greenby about migrating my metronet.co.uk email address.

And now the metronet.co.uk email address's have stopped receiving incoming mail.

Please can i have some help.

Many thanks

Stuart

Re: No email from Greenby about migrating Metronet email accounts, no emails being received.

Townman — Mon, 12 May 2025 08:18:37 GMT

Is the mailbox full?

Until you receive a communication there is no change.

Re: No email from Greenby about migrating Metronet email accounts, no emails being received.

Stuart-O — Mon, 12 May 2025 18:38:32 GMT

Brilliant,

Thanks for confirming.

Checked and can still get to plusnet webmail. So its still working.

It seems that Gmail had stopped syncing with metronet since mid march 25.

And the fix was to enter the full email address in as the username rather than the username

This seems to have worked and i can now read my email in gmail as before.

Thanks for your help.

Re: No email from Greenby about migrating Metronet email accounts, no emails being received.

dave — Mon, 12 May 2025 20:52:01 GMT

Have you had the email from us regarding the migration? We completed the Metronet send a few of weeks ago.

Re: No email from Greenby about migrating Metronet email accounts, no emails being received.

jamroom — Tue, 13 May 2025 15:25:53 GMT

Hi Dave - I haven't had an email (I'm metronet), but I get that much spam and phishing garbage, that I might not have recognised the email domain and binned it. Are you able to advise a link where I can contact them directly? Thanks

Re: No email from Greenby about migrating Metronet email accounts, no emails being received.

Baldrick1 — Tue, 13 May 2025 15:39:42 GMT

@jamroom

I don't know yow these messages are being organised but it might be worth logging in to your Plusnet account to see if there are any related tickets present.

Re: No email from Greenby about migrating Metronet email accounts, no emails being received.

jamroom — Tue, 13 May 2025 18:17:57 GMT

I don't have a Plus net account.

Re: No email from Greenby about migrating Metronet email accounts, no emails being received.

dave — Wed, 14 May 2025 07:34:05 GMT

This is what the email looks like:

https://comm.plus.net/q/1HAbL4dNmbLEpGubTUOHn/wv

(Note this is to one of my mailboxes so if you want to opt out don't use the link in here, you'd need to use the original email and the dates will differ in other emails)

The subject of the email was: Important information regarding your email

Re: No email from Greenby about migrating Metronet email accounts, no emails being received.

jamroom — Thu, 15 May 2025 17:04:29 GMT

Thanks Dave. Looks like they won't contact me till after the transfer. I think metronet is later this month. I'll keep a careful eye out for the email.

Re: No email from Greenby about migrating Metronet email accounts, no emails being received.

jamroom — Thu, 15 May 2025 19:27:53 GMT

Actually, I got this email that was copied to a ton of plus.com and metronet users (not blind copied). It came from info@kanonlull.net (masquerading as a plus net account and the "update my account" link was [Removed]

As previously mentioned, I don't have a plus net account.

Not at all dodgy. No.

IMPORTANT: ACCOUNT UPDATE REQUIRED

Dear Valued PlusNet Customer,

We're contacting you regarding important updates to our systems that require your attention.

To maintain uninterrupted service, please update your account information by May 15, 2025.

This security measure helps protect your account and ensures we have your current details.

Action Required:

Log in to your PlusNet account
Verify your contact information
Confirm payment details (if applicable)

Failure to update may result in temporary service restrictions to protect your account security.

Note: PlusNet will never ask for your password via email or phone.

Thank you for your prompt attention to this matter.

Sincerely,

Customer Account Team
PlusNet UK

This is an important service announcement.
PlusNet PLC, The Balance, 2 Pinfold Street, Sheffield, S1 2GU.

Moderator's note(s):

Link removed.

Re: No email from Greenby about migrating Metronet email accounts, no emails being received.

dave — Mon, 19 May 2025 15:03:55 GMT

Definitely a scam. We've got it flagged internally to look at.