topic Re: Greenby Migration for Plusnet customer using another plusnet account in Email

Greenby Migration for Plusnet customer using another plusnet account

DickyG — Thu, 01 May 2025 17:42:28 GMT

Hi,

I've just received the notification that my e-mail account is going to be migrated to Greenby, I currently use my (now very old!) f9.co.uk e-mail address as my primary e-mail address. I'm also a current Plusnet customer as I returned at a later date, but it's not linked to that f9 account and I don't use my plusnet (plus.com) e-mail address. It mentions in the FAQ that current plusnet customers don't need to pay for this service (yet) - so just wondering if I can link the two accounts in some way so I don't have to pay the ~£15 charge yet?

Thanks

Re: Greenby Migration for Plusnet customer using another plusnet account

dvorak — Sat, 03 May 2025 15:59:08 GMT

The short answer is, unfortunately not.

Re: Greenby Migration for Plusnet customer using another plusnet account

DickyG — Sun, 04 May 2025 07:44:04 GMT

Thanks dvorak, suspected this would be the case, but didn't hurt to ask.

Re: Greenby Migration for Plusnet customer using another plusnet account

rback — Sun, 04 May 2025 21:55:58 GMT

but the FAQ clearly states broadband customers will not have to pay for greenby services for 2 years.

I am in the same boat, legacy f9 email, and pluset broadband.

This will push me to find another broadband supplier I'm afraid.