topic Greenby - Not positive vibes. in Email

Greenby - Not positive vibes.

GIS — Sat, 03 May 2025 09:11:22 GMT

Claiming that the migration of emails to Greenby is in my best interest*, when it clearly serves to offload Plusnet and BT's responsibilities, is a typical tactic of these companies.

Upon reviewing the Greenby terms, I feel uneasy about their professionalism. The frequent splitting of words across two lines gives the document an unpolished appearance. Additionally, their requirement that formal complaints be submitted via traditional mail** indicates a lack of commitment to customer support once issues arise. This is a common tactic employed by large corporations, but it is particularly frustrating coming from an email provider.

*"To ensure you can continue to receive a reliable and secure Plusnet email service, we’ve taken the decision to transfer the running of our email to the provider Greenby who will manage the service going forward."

**Making a complaint in writing: If after discussing any concerns you are dissatisfied with the response provided, you can make a formal complaint by writing to the relevant department at the following address, detailing your account details and the outstanding complaint.

Enix Ltd, 16-18 Barnes Wallis Road, Segensworth East, Hampshire, PO15 5TT"

Re: Greenby - Not positive vibes.

corringham — Mon, 05 May 2025 08:49:49 GMT

Out of curiosity I've just spent a few minutes driving along Barnes Wallis Road in Google Maps, and I can't actually find their office - I assume it is a room inside some serviced building (in a way that's reassuring, some "businesses" I've looked up appear to be run from a house on a council estate or similar).

I did find Enix Ltd's office on Parkway in Whitely though - that looks to be in serviced offices. Google Maps has some reviews for them - not good at all 😞

I'm glad I run my own mail server!

Re: Greenby - Not positive vibes.

MisterW — Mon, 05 May 2025 09:05:50 GMT

Google Maps has some reviews for them - not good at all

Very strange , their trustpilot reviews for the various brands are very good https://enixltd.com/

Then again there are only 6 reviews on the google site and they relate to enix directly AFAICS. I would have thought people would be reviewing the brand providing the service rather than the holding company ?

I've had email hosting with one of their brands (Ecohosting) in the past and the service and support was excellent.

Re: Greenby - Not positive vibes.

SilverE — Mon, 12 May 2025 17:11:02 GMT

Looking at their Accounts on Companies House they're a pretty tiny outfit. There's a spate of recent 1star reviews on Brixly which they've recently taken over. So keep fingers crossed.

Re: Greenby - Not positive vibes.

ColdharbourDave — Fri, 11 Jul 2025 09:04:13 GMT

Bloomberg says Enix offer Wordpress hosting. Hope their wordpress hosting is more stable than the PlusNet email system as currently being migrated to Greenby.

Re: Greenby - Not positive vibes.

Champnet — Fri, 11 Jul 2025 09:43:03 GMT

@SilverE wrote :Looking at their Accounts on Companies House they're a pretty tiny outfit.

Don't believe all you read. Companies House details may be factually correct but if the Company your're investigating is a holding Company there will be limited information of what could be a very large organisation.....

Re: Greenby - Not positive vibes.

SilverE — Sat, 12 Jul 2025 13:27:27 GMT

Holding companies report consolidated group accounts showing the entire group's activities. As you'll have seen when you looked, Enix Ltd's accounts are not group accounts and it has no subsidiaries: and it is not itself a subsidiary.

Re: Greenby - Not positive vibes.

Champnet — Sat, 12 Jul 2025 13:54:23 GMT

Just looked up the last company I worked for, a Financial Holding Company. A Company that owned Companies, that owned Companies, that owned Companies etc. Present in over 30 Countries and employing over 600k employees. Companies House just presents details of a small Company that offers advice to other Groups.

Re: Greenby - Not positive vibes.

SilverE — Sat, 12 Jul 2025 15:12:58 GMT

You should report them to Companies House for not complying with the Companies Act.

Re: Greenby - Not positive vibes.

Champnet — Sat, 12 Jul 2025 15:14:51 GMT

I reckon you’re confusing Holding Companies with Parent Companies.

Re: Greenby - Not positive vibes.

SilverE — Sat, 12 Jul 2025 15:23:03 GMT

Explain the difference. Enix Ltd clearly isn't either - or in a group at all. At least not as at July 2024, the date of its accounts.

Re: Greenby - Not positive vibes.

SilverE — Sat, 12 Jul 2025 15:25:51 GMT

Well if you have a highly complex group you can have an intermediate holding company for part of the group that is not the ultimate parent. But it must still disclose its subsidiaries and the ultimate parent.

Re: Greenby - Not positive vibes.

GIS — Sun, 13 Jul 2025 09:51:16 GMT

This is getting interesting. Please don't stop now!

Re: Greenby - Not positive vibes.

SilverE — Sun, 13 Jul 2025 10:33:22 GMT

Haha - for "interesting" read "pointless" !

Re: Greenby - Not positive vibes.

Champnet — Sun, 13 Jul 2025 11:00:19 GMT

I was going to mention cross-shareholding but you’re right this conversation is going nowhere……

Re: Greenby - Not positive vibes.

GIS — Sun, 13 Jul 2025 13:17:34 GMT

So we can't conclude Greenby is owned by a company that is "not complying with the Companies Act"?

Re: Greenby - Not positive vibes.

jab1 — Sun, 13 Jul 2025 13:24:23 GMT

No, you can't, because I reckon Enix, who have been around a while, would have been investigated if CH thought there was anything dodgy going on.

Re: Greenby - Not positive vibes.

Champnet — Sun, 13 Jul 2025 13:41:36 GMT

Nothing unusual about the Company or it’s setup. My websites and email systems are handled by Ecohosting and invoiced by Hostpresto. No problems, no complaints, would recommend if asked…..