topic Re: Changing my Password on an old Force9 Mailbox in Email

Changing my Password on an old Force9 Mailbox

OldTimer17 — Mon, 21 Apr 2025 12:40:31 GMT

I want to change my password on an old Force9 mailbox that I still use but when I log into my portal and go to Manage Accounts I dont see an option to change the mailbox password (I dont even see the mailboxes listed just an option to change email address and portal password).

At the top in yellow it does say -

Change already in progress

You are not currently allowed to make a change. There is already a change in progress. Please try again later

which I have no idea what this is (I did change the password to reacess my portal but carnt see it being that).

Re: Changing my Password on an old Force9 Mailbox

Dan_the_Van — Mon, 21 Apr 2025 15:20:33 GMT

@OldTimer17 welcome to the community

Try this link https://www.plus.net/manage_my_mail hopefully it will bypass the other message.

You may need to be logged in for the link to work.

HTH

Re: Changing my Password on an old Force9 Mailbox

OldTimer17 — Tue, 22 Apr 2025 12:41:22 GMT

Thanks. That does take me to the Manage Email page but the only email address listed is different to the one I'm using (uses an extra initial in my name) and it doesnt give an edit option (see encloded screenshot). Likewise on the Mailboxes tab it just lists the (slightly different) email address and just gives a rename option but no option to manage/change password etc.

Re: Changing my Password on an old Force9 Mailbox

Townman — Tue, 22 Apr 2025 14:38:57 GMT

If you only have ONE email box, you change its password by changing the ACCOUNT password.

Look at the CATCH ALL tab - if that shows catch all enabled then anything@youraccount.force9.com will go to that mailbox, so you might not see a mailbox for the address you use.

Re: Changing my Password on an old Force9 Mailbox

OldTimer17 — Wed, 23 Apr 2025 16:21:20 GMT

No the Catch All status is off.

The email account I use to log into webmail is "username+firstname" so this looks like I have set up an additional mailbox. My email address is firstname@userid.force9.co.uk.

Re: Changing my Password on an old Force9 Mailbox

Gandalf — Wed, 23 Apr 2025 16:39:18 GMT

If there’s only one email address in the mailbox tab, could it be set up as an alias of the default mailbox?

Re: Changing my Password on an old Force9 Mailbox

OldTimer17 — Wed, 23 Apr 2025 16:41:23 GMT

I’ve changed the force 9 account password in the User Portal but the email account is still accepting the original password.