topic Re: Not receiving emails old dialstart account in Email

Not receiving emails old dialstart account

Fes — Tue, 15 Apr 2025 17:33:26 GMT

As of midday today I'm not able to receive any emails from my old dialstart pop server account via andriod Samsumg mail. Strangely I can still send messages. It's just giving me a message 'problem signing in and can't connect to server'. I CAN log into webmail via the website ok, so my password is fine!

Is it something to do with the Greenby transfer perhaps? Note I have not received any email from Greenby about this, in fact I knew nothing about the transfer until I started having this problem this afternoon (hopefully the ancient 'dialstart' email address hasn't fallen off the radar!)

Re: Not receiving emails old dialstart account

dave — Tue, 15 Apr 2025 20:56:14 GMT

Hi Fes,

There are a few changes going on in the background, they should be mostly transparent so it's worth double checking what settings you have in case something differs from what it expects.

Are you able to check and compare in your Samsung settings?

For incoming POP3 mail you should have the following:

Incoming server: mail.dialstart.net

Port: 110

Username: full email address e.g. username@dialstart.net

Password: Same as you used for webmail

Connection security: None

Authentication method: normal password

Re: Not receiving emails old dialstart account

Townman — Tue, 15 Apr 2025 23:09:42 GMT

@Fes

If the environment which has issues receiving POP3 try running this command in a 'terminal' window.

curl.exe -v pop3://mail.dialstart.net -u 'userID:password'

Is there more than one client using POP3? That's bad voodoo!

Re: Not receiving emails old dialstart account

JNW — Wed, 16 Apr 2025 16:07:16 GMT

I have the same problem as Fes - Thunderbird stopped receiving emails on my dialstart address yesterday afternoon. The last email I received was from support@plus.net and stated:

You are receiving this message as your mailbox has not been accessed since:

2021-09-01 11:31:03

We have therefore archived the contents of the mailbox, please note that new mails will continue to be received.

To stop this from happening going forward you need to access it and collect E-Mail at least once within a 90 day period.

If you would like your email restoring then please contact our support team by raising a ticket using the Help Assistant on our website:

https://portal.plus.net/

We will only keep archived email for a limited period of time, after which it will be permanently deleted.

I can see later emails on that account via webmail so it looks like Plusnet have changed something at their end that has broken my emails.

Any ideas how to fix this?

Regards.

Re: Not receiving emails old dialstart account

Fes — Thu, 17 Apr 2025 08:09:15 GMT

Thanks. I think it is an issue with Samsung Mail app, as I put all my settings into Gmail app and also tried Thunderbird mobile app and they both worked fine. So I thought 'Yay!'.
However this morning I'm not receiving emails again, but I think it's a different problem. I'm not getting anything through on Webmail itself. I can log in fine, send emails, but have had nothing received since 23:08 last night! I thought I might be over quota, so deleted lots of old emails, but it didn't help.
Help!!

Re: Not receiving emails old dialstart account

dave — Thu, 17 Apr 2025 08:21:53 GMT

Hi @Fes , @JNW

We're having a look at this, I think there might be a queue, let me check and get back to you.

Re: Not receiving emails old dialstart account

Fes — Thu, 17 Apr 2025 08:26:37 GMT

Cheers! I just started receiving mail! Hooray!
Don't know if it took a while for my deleting to free up space.

Thanks!

Re: Not receiving emails old dialstart account

JNW — Thu, 17 Apr 2025 08:34:01 GMT

Thankyou. Notifications of these recent posts have arrived in my dialstart Inbox when I look via webmail but there has been nothing on Thunderbird and it reckons 'no new messages'.

Re: Not receiving emails old dialstart account

Townman — Thu, 17 Apr 2025 09:19:55 GMT

@dave - is this related? https://community.plus.net/t5/Email/Metronet-email-failure/m-p/2006198#M49313

Re: Not receiving emails old dialstart account

dave — Thu, 17 Apr 2025 11:46:16 GMT

I think so, there was some overnight mail in a queue, looks to be delivered now.

Re: Not receiving emails old dialstart account

JNW — Fri, 18 Apr 2025 10:15:57 GMT

Thanks for unclogging this - a 'normal' number of my dialstart emails are now appearing in my Inbox.

What has not returned to normal is that since the problem started on Tuesday evening Thunderbird has not downloaded the emails that I can see in the Inbox on webmail. As far as I am aware I have not changed anything at my end. Has anything changed at the Plusnet end or is there anything that I need to check at this end?

Re: Not receiving emails old dialstart account

Fes — Tue, 22 Apr 2025 09:00:57 GMT

My dialstart emails once again have stopped being received since last night. Nothing new on Webmail.
I don't think I'm over the quota limit. Is there any back log problem?

Re: Not receiving emails old dialstart account

plusnettony — Tue, 22 Apr 2025 09:28:35 GMT

We're just having a look at this for you.

Re: Not receiving emails old dialstart account

Fes — Tue, 22 Apr 2025 11:51:07 GMT

Thank you. I have started to get emails now into webmail. Cheers