topic Re: Unable to send email on iphone in Email

Unable to send email on iphone

Stuchop — Mon, 07 Apr 2025 19:39:47 GMT

I have a totalise.co.uk email address and my iPhone as recently stopped sending emails when I am connected to Wi-Fi but then would send when I disconnected from Wi-Fi

As of today my phone has stopped sending emails with wifi of disconnected

Can anyone confirm the correct outbound server settings I should be using as I want to be sure I have the correct server setting entered

Re: Unable to send email on iphone

Townman — Tue, 08 Apr 2025 12:46:16 GMT

Brand: Totalise - encryption supported: No

IMAP: mail.totalise.co.uk port: 143
POP3: mail.totalise.co.uk port: 110
SMTP: mail.totalise.co.uk port: 587

Re: Unable to send email on iphone

Stuchop — Tue, 08 Apr 2025 14:54:45 GMT

Thanks this confirms the settings I have are correct, but still doesn’t work when I am connected to my home wifi (Virgin Media)

If I disconnect then sending and receiving works, if connected I can only receive emails

Re: Unable to send email on iphone

Townman — Tue, 08 Apr 2025 22:34:05 GMT

Connected to / disconnect from what?

When connected to what does it work? This might be a sending IP reputation issue.

Re: Unable to send email on iphone

Stuchop — Wed, 09 Apr 2025 06:11:35 GMT

Virgin media Wi-Fi - if my phone is connected to Wi-Fi then email will not send and will receive emails only

If disconnected from the Wifi then will send and receive emails

Re: Unable to send email on iphone

Townman — Wed, 09 Apr 2025 08:19:36 GMT

In that case, there’s nothing wrong with your settings. The issue is with the IP address allocated by Virgin - it has been abused and black balled. Check the IP address, turn the router off for an hour, when you turn it on again hopefully you will have a different address.

Just to confirm - are you using a VPN service?

Re: Unable to send email on iphone

Stuchop — Wed, 09 Apr 2025 08:13:25 GMT

No I don’t use a VPN service

I will try the actions suggested and see if that changes the IP address