topic Re: Queued outgoing emails in Email

Queued outgoing emails

Rob1950 — Thu, 20 Mar 2025 11:38:59 GMT

Please can anyone assist,I recently purchased a new tablet and am having difficulties setting it up as the outgoing emails are stuck in the outbox,in what is stated as queued.I have spoken with Plusnet who set it up but could not resolve this matter and have referred me to the forum.The incoming emails do not appear to be a problem.

Does anyone have any suggestions.

Re: Queued outgoing emails

Baldrick1 — Thu, 20 Mar 2025 12:37:48 GMT

Moderator's note:
Thread moved from Broadband to Email

Re: Queued outgoing emails

Townman — Thu, 20 Mar 2025 14:03:03 GMT

Hi Rob,

A warm welcome to the forums. Which email brand are you having problems with? Plusnet run a number of current and legacy email services.

Re: Queued outgoing emails

Rob1950 — Sat, 22 Mar 2025 10:52:33 GMT

Many thanks for your prompt reply,not sure which brand,only email is plus.com

Where do I find which brand?

Apologies for not being computer savvy.

Rob

Re: Queued outgoing emails

Townman — Sat, 22 Mar 2025 11:50:04 GMT

@youraccount.plus.com is the core email service.

Check your outgoing server settings. They should be…

SMTP server - relay.plus.net
PORT 587
Authentication required - user name and password the same as the incoming server.

Encryption - STARTTLS

Re: Queued outgoing emails

Rob1950 — Sun, 23 Mar 2025 12:42:14 GMT

Hi Townman
I amended outgoing server settings as requested and the following replied.
Couldn't verify account server certificate not trusted.
Trust you can help thanks

Re: Queued outgoing emails

Townman — Mon, 24 Mar 2025 09:17:09 GMT

Certificate errors usually occur where the SMTP server has been configured as smtp.plus.net rather than relay.plus.net

Try this diagnostic - in a terminal or CMD window...

curl.exe -v smtp://relay.plus.net:587 -u userID:password -ssl

userID can be any of...

accountname
accountname+mailboxname
you@accountname.plus.com
you@yourhosteddomain.co.uk

Only post the 235... response.

Note that the line before that is you encrypted userID:password which is readily decrypted and your public IP address is disclosed in the earlier part of the dialogue.

Re: Queued outgoing emails

Rob1950 — Tue, 25 Mar 2025 14:24:10 GMT

Hello Townman

Apologies unable to find the CMD window on my Samsung A9 Android laptop.

Re: Queued outgoing emails

Townman — Tue, 25 Mar 2025 14:41:58 GMT

Oh dear, another android failure!!!

I cannot image the challenges of so many things which are so simple under windows being made overly difficult in other environments ... see build and install curl from source

Re: Queued outgoing emails

lahbrannan1 — Tue, 25 Mar 2025 14:49:16 GMT

Hi @Rob1950

Thank you for reaching out to us.

Please can you confirm if the applicable email is with Plusnet or a 3rd party?

Many Thanks

Lee

Re: Queued outgoing emails

Townman — Tue, 25 Mar 2025 14:55:44 GMT

... as per post #4 "... brand, only email is plus.com".

Re: Queued outgoing emails

outcast — Tue, 25 Mar 2025 15:04:17 GMT

@Townman

@Rob1950

Re: Queued outgoing emails

MisterW — Tue, 25 Mar 2025 15:49:14 GMT

@outcast nice find, but curl doesnt seem to work

Re: Queued outgoing emails

Rob1950 — Wed, 26 Mar 2025 12:46:13 GMT

Hi Lee
I confirm the email is with Plusnet
Rob

Re: Queued outgoing emails

lahbrannan1 — Wed, 26 Mar 2025 16:07:26 GMT

Hi @Rob1950

Thank you for your recent message. I have been unable to find any details on our system with your email address.

Please can you private message us with your account username or address so we can have another look.

Thanks

Lee

Re: Queued outgoing emails

Rob1950 — Wed, 26 Mar 2025 21:52:36 GMT

Hi Lee
Account name rasb1
Rob

Re: Queued outgoing emails

outcast — Wed, 26 Mar 2025 22:08:52 GMT

@Rob1950

on this forum you are more likely to attract someone's attention by using the @ prefix to the persons username

and they will get a notification that you @mentioned them in a forum post.

So to flag your reply to Lee, next time use @lahbrannan1 (or edit your reply if within 20 minutes of posting)

Re: Queued outgoing emails

Rob1950 — Wed, 26 Mar 2025 23:36:57 GMT

Thank you outcast

Re: Queued outgoing emails

outcast — Wed, 26 Mar 2025 23:41:25 GMT

@Rob1950 D'Oh ! you did it again

"Thank you @outcast"