topic Re: Emails / Domain Name stopped working in Email

Emails / Domain Name stopped working

MarkGbrs — Mon, 17 Mar 2025 09:35:08 GMT

My email address has stopped working and I am being told that our domain name has expired. The below message is what people get when they try to email me.

Your message couldn't be delivered. Despite repeated attempts to deliver your message, querying the Domain Name System (DNS) for the recipient's domain location information failed.

Any help greatly appreciated as it is the only email the office has and has been down for over a week now.

Thanks

Re: Emails / Domain Name stopped working

Townman — Mon, 17 Mar 2025 15:45:23 GMT

Which email brand is this connected to please?

@Marsh / @LexLex2020 - are you able to assist please?

Re: Emails / Domain Name stopped working

MarkGbrs — Mon, 17 Mar 2025 15:53:13 GMT

What do you mean when you say brand?

Re: Emails / Domain Name stopped working

plusnettony — Mon, 17 Mar 2025 15:53:17 GMT

Can you DM me (or one of the people tagged) your username and the email address please?

Re: Emails / Domain Name stopped working

Townman — Mon, 17 Mar 2025 20:51:33 GMT

Plusnet runs several email services (aka brands) which have quite different characteristics - Plusnet / Force 9 / Free online and the MAAF / Brightview group.