topic Re: No emails in/out via Plusnet since yesterday evening in Email

No emails in/out via Plusnet since yesterday evening

tonyhet — Fri, 14 Feb 2025 14:41:56 GMT

Since yesterday evening, no emails in or out via Plusnet to my home devices.
These are MacBook (ageing), iPad and iPhone, all with software fully updated.
Incoming Mail is present on the Plusnet webmail server.
When I go to check email on a device, I get the message “Connecring . .” for a while, then it reverts to “Updated just now”, but with none of the mails downloaded.

Any suggestions for solving this problem will be gratefully received.

Tony

Re: No emails in/out via Plusnet since yesterday evening

jab1 — Fri, 14 Feb 2025 14:47:59 GMT

@tonyhet Is your email account under the MAAF brand? - there is a known problem, if so.

Re: No emails in/out via Plusnet since yesterday evening

Townman — Fri, 14 Feb 2025 15:58:08 GMT

It could be just the known issued with Apple's email clients. Would be wise to look at Apple's forums on the subject. There have been various reports of issues with iOS 18.2 and 18.3 though I have not encountered them myself.

Unloading the email application (swipe it up and off the screen) and restarting it have been known to fix things.

Re: No emails in/out via Plusnet since yesterday evening

tonyhet — Fri, 14 Feb 2025 16:50:18 GMT

John - if MAAF is Madasafish, then yes. Account set up years back with Globalnet, became Madasafish etc.

Can you point me towards solution for the known problem ?

Rgds

Re: No emails in/out via Plusnet since yesterday evening

jab1 — Fri, 14 Feb 2025 16:53:22 GMT

@tonyhet - see @Townman 's response directly above your post, for instance, but there are a number of topics referencing this issue on this board.

Re: No emails in/out via Plusnet since yesterday evening

Townman — Fri, 14 Feb 2025 17:04:26 GMT

MAAF resolution is still in-flight, some report it working again. DNS changes need to promulgate all of the DNS server instances.

Both madasafish.com and www.madasafish.com need to update everywhere.

Re: No emails in/out via Plusnet since yesterday evening

Townman — Fri, 14 Feb 2025 21:34:36 GMT

Just ran some more tests - can connect over PN network to the MAAF website (www.madasafish.com) but not when connected over EE mobile.

Looks as though the DNS promulgation is still a work in progress.

Re: No emails in/out via Plusnet since yesterday evening

tonyhet — Sat, 15 Feb 2025 12:00:51 GMT

Thanks Townman. “Should be sorted in DNS” was the first reaction at local IT shop. Hopefully the man there who has some knowledge of my setup will be able to look further on Monday.

Tony

Re: No emails in/out via Plusnet since yesterday evening

tonyhet — Sat, 15 Feb 2025 12:12:15 GMT

Thanks jab1. Have checked out some of relevant topics on this board. Most above my skill level, though will raise a ticket with Madasafish direct (assuming I can access them still), if only to keep prodding them.

”Should be in the DNS”” was the immediate reaction when I spoke to local IT shop. Hopefully man there who knows my setup will be able to have a look on Monday.
Tony

Re: No emails in/out via Plusnet since yesterday evening

Townman — Sat, 15 Feb 2025 13:43:16 GMT

Now that we know that the MAAF issue is resolved, on the iPhone / iPad I would unload the mail application (swipe it up off the screen) and restart it.

That application is notorious for getting itself in a pickle!

What version of iOS are you running?

Re: No emails in/out via Plusnet since yesterday evening

tonyhet — Sat, 15 Feb 2025 17:54:56 GMT

Had been using wife’s iPad to tell friend about this problem. Then went back to own iPad and discovered a whole set of emails had been downloaded !

So basically problem solved - much relief.

ipad and phone both run 18.3 software, but just seen 18.3.1 now awaiting download on both, so will get that done soonest.

Plan to close the thread once 18.3.1 once that done.

Many many thanks for your quick and helpful responses.

Tony

Re: No emails in/out via Plusnet since yesterday evening

tonyhet — Mon, 17 Feb 2025 11:25:06 GMT

Hi jab1

Shorty after email fired itself up again, I realised that Calendar had also been out of action, but had restarted with the email (though before I installed 18.3.1, which made no difference).

Problem now is that it is only working on the iPad- so no auto updating to / from the other devices.

Am thinking of submitting ticket to Madasafish. Also wonder if I should raise a different topic for this additional problem?
Tony

Re: No emails in/out via Plusnet since yesterday evening

jab1 — Mon, 17 Feb 2025 11:32:54 GMT

@tonyhet Before going down possibly tortuous routes, can you try totally rebooting the iPad? Not that I have had many issues with those I have used, but it is amazing what a full reboot can sometimes achieve.

Re: No emails in/out via Plusnet since yesterday evening

tonyhet — Mon, 17 Feb 2025 11:38:04 GMT

Hi Townman

When email restarted I noticed that Calendar also restarted (though before I installed 18.3.1, which made no difference).

Problem now is that it is only working on the iPad- so no auto updating to / from the other devices.

Am thinking of submitting ticket to Madasafish. Also wonder if I should raise a different topic for this additional problem? Any comment.?
Tony

Re: No emails in/out via Plusnet since yesterday evening

LexLex2020 — Mon, 17 Feb 2025 15:22:28 GMT

@tonyhet Hi! Lex here from the plusnet staff.

So the Ipad seems to be getting the emails just fine?

I know you said "Problem now is that it is only working on the iPad", this would suggest an issue with the client you are using or the devices themselves.

With you using apple devices, is it safe to assume you are using the default mail app on those devices?

Raising a ticket with madasafish wouldn't really directly help you with this issue, if it's only not being able to access emails from some devices.

Have you already tried to log in via webmail.plus.net directly with your madasafish credentials and see if those emails show across your devices on there?

What you may need to end up doing is setting up the email clients again with your detail on each device to see if they come through then. That usually helps identify where the issue is.

Please let us know,

Lex

Re: No emails in/out via Plusnet since yesterday evening

Townman — Mon, 17 Feb 2025 23:00:27 GMT

Where is the calendar coming from?

Understanding that might illuminate the problem. Does MAAF have a calendar?

Re: No emails in/out via Plusnet since yesterday evening

tonyhet — Wed, 19 Feb 2025 11:19:05 GMT

Have regular local IT man coming round later today. Total reboot certainly on agenda. Agree other things could get very tortuous. Will let you know results of any action.

Re: No emails in/out via Plusnet since yesterday evening

tonyhet — Wed, 19 Feb 2025 11:29:39 GMT

Hi Lex.Yes, I am using the default email client on all three devices (iPhone, iPad, MacBook)

Yes - access to webmail is not a problem

Have local regular IT man coming round to look at setup here toaday. Will discuss resetting clients and lots else, will let you know the outcome.

Re: No emails in/out via Plusnet since yesterday evening

Townman — Wed, 19 Feb 2025 11:31:59 GMT

Have you "unloaded" the clients and started again?

Yesterday I noticed that two of my email accounts (not Plusnet) would not sync on the iPhone, but were OK on the PC. I unloaded the iPhone mail application (swipe off the top of the screen) and restarted it ... all was then fine.

Re: No emails in/out via Plusnet since yesterday evening

tonyhet — Wed, 19 Feb 2025 11:33:56 GMT

Where Calendar from - don’t know !

Have regular local IT man coming round today. Will discuss with him (among other things) and let you know outcome.