topic Re: Problem setting up emails on new Mac using OS Sequoia in Email

Problem setting up emails on new Mac using OS Sequoia

Annie73 — Fri, 07 Feb 2025 15:38:31 GMT

Hello. I have a problem setting up emails on my new 2024 Mac using OS Sequoia. I can send emails but the only emails I can receive are Plusnet emails from six years ago and older. Help would be much appreciated.

Kind regards, Annie

Re: Problem setting up emails on new Mac using OS Sequoia

jab1 — Fri, 07 Feb 2025 15:40:56 GMT

Which mail program are you using, @Annie73 ?

Re: Problem setting up emails on new Mac using OS Sequoia

Annie73 — Fri, 07 Feb 2025 15:44:42 GMT

Hello John. I'm using Mail.

Re: Problem setting up emails on new Mac using OS Sequoia

jab1 — Fri, 07 Feb 2025 15:51:26 GMT

The Apple Mail program? I have tried setting up my PN account on my iPad some time ago, and gave up (it was only as a back-up to my laptop), but from memory, the Apple mail program makes some 'assumptions' about the setup which don't take account of the 'non-standard' format of PN addresses. Can you receive on webmail - if so, this confirms your account details are correct.

Re: Problem setting up emails on new Mac using OS Sequoia

Annie73 — Fri, 07 Feb 2025 16:03:10 GMT

Yes, Apple Mail. Everything works well on my iPad and iPhone. I'm only receiving old Plusnet emails on Webmail.

Re: Problem setting up emails on new Mac using OS Sequoia

jab1 — Fri, 07 Feb 2025 16:13:26 GMT

Strange. I admit I don't bother with my Plusnet accounts on the iPhone/iPad, but I usually have access to those on my laptop.

I'm not an expert, but my suggestion, for what it is worth, is to copy your settings exactly from either of the other two devices, and see if you can successfully send although my experience of Apple is that they seem to change requirements between variants of their program.

I'll tag the mail expert ( @Townman ) and see if he has any thoughts.

Re: Problem setting up emails on new Mac using OS Sequoia

Annie73 — Fri, 07 Feb 2025 16:18:56 GMT

Thank you so much, John.

Annie

Re: Problem setting up emails on new Mac using OS Sequoia

Townman — Fri, 07 Feb 2025 16:43:16 GMT

Hi @Annie73

Given that you see the same old emails in both MAC mail and webmail then there is something very odd here.

Have you compared the details between the iPad and the MAC mail configuration. Specifically are they the same email account? Is it possible that you created a new address a few years ago?

If there were no emails shown, I would suspect that the IMAP root folder needed to be specified in the settings as inbox however given that some are shown one would need to find a different explanation. One possibility is that it might take time for all of the emails to sync up.

For the avoidance of doubt, the iPAD is configured as IMAP ... not POP3 ... yes?

Re: Problem setting up emails on new Mac using OS Sequoia

Annie73 — Fri, 07 Feb 2025 16:58:38 GMT

Many thanks for your message. Yes, my iPad is configured as IMAP.

Re: Problem setting up emails on new Mac using OS Sequoia

Townman — Fri, 07 Feb 2025 17:06:58 GMT

To confirm; between the iPAD and the MAC mail settings

They are both IMAP and there is no other POP3 email client anywhere
The mailbox details (specifically usernames) are identical
The MAC mail system is not reporting any errors

Does the MAC mail system have a server time out setting in the account configuration?

How are you logging on to Webmail - with the email address or with account details?

For the avoidance of doubt, which mail brand is this? Plusnet / Force9 or one of the older legacy brands?

Re: Problem setting up emails on new Mac using OS Sequoia

Annie73 — Fri, 07 Feb 2025 17:18:51 GMT

My old Mac is using POP.

The usernames are identical.

No errors on the MAC mail system reported.

"Does the MAC mail system have a server time out setting in the account configuration?" Not sure about this.

I log on to webmail with account details.

I use Plusnet.

Re: Problem setting up emails on new Mac using OS Sequoia

Townman — Fri, 07 Feb 2025 19:13:02 GMT

Is the old Mac still operational?

It being POP can you be certain is has not removed all the mail from the server … except for way back when?

Re: Problem setting up emails on new Mac using OS Sequoia

Annie73 — Fri, 07 Feb 2025 19:57:37 GMT

Yes, the old MAC is still operational.

Re: Problem setting up emails on new Mac using OS Sequoia

Townman — Fri, 07 Feb 2025 20:03:58 GMT

In which case, given there’s no recent emails seen by webmail, it’s probably safe to conclude that the old machine, using POP3 has removed the mail from the server.

Using POP3, especially with multiple clients, is asking for a lot of trouble.

Turn off the old MAC. Send an email to the account and see if it appears on the new MAC and webmail. If that works, you need a recovery plan to fix the “damage” done by using a POP3 client. We can look at that when you’ve gained control over accessing your emails.

Re: Problem setting up emails on new Mac using OS Sequoia

Annie73 — Fri, 07 Feb 2025 20:16:34 GMT

Thank you so much for your message. I’m not at home this evening but will try your suggestion in the morning and get back to you.

Re: Problem setting up emails on new Mac using OS Sequoia

Townman — Fri, 07 Feb 2025 20:46:45 GMT

Also have a read of this - https://discussions.apple.com/thread/254457126?sortBy=rank

Re: Problem setting up emails on new Mac using OS Sequoia

Annie73 — Sat, 08 Feb 2025 10:35:49 GMT

Morning! Still no luck. I will read the information on the link you sent me.

Re: Problem setting up emails on new Mac using OS Sequoia

Annie73 — Mon, 10 Feb 2025 09:57:44 GMT

Hello. Well I finally managed to get my emails! The email set up instructions on Plusnet state,"The username and password for your main (or first) Plusnet email address are the same as your account username and password". This is not the case. I tried an old password and it worked.

Thank you so much for taking the time to help me.

Kind regards

Annie

Re: Problem setting up emails on new Mac using OS Sequoia

Townman — Mon, 10 Feb 2025 10:03:16 GMT

Do not know how you fixed this but that statement is absolutely true … except when your email account has been compromised and Plusnet’s security measures change the email password.

The account and primary email passwords are the same, except as stated above. In those circumstances you must change the ACCOUNT password to regain access to the email address.

Secondary mailboxes have their own separate passwords. So the consideration here is your email address the primary mail account or a secondary one?