topic Re: How to change f9 email passwords in Email

How to change f9 email passwords

WiltshireWay — Wed, 20 Nov 2024 22:31:51 GMT

Hi

I have some f9 email addresses which are still actively used by family members despite being very old. I would like to change the password on them but there's a problem.

I have three emails of the form

<user1>@<account>.f9.co.uk

<user2>@<account>.f9.co.uk

<user3>@<account>.f9.co.uk

The email settings are configured with the following user names in the server settings:
<account>+<user1>

I have been in to the plusnet member login, https://www.plus.net/member-centre/login, and changed the dropdown to "Force9" and changed the password there for <account>. And I've confirmed it's changed by logging out and in again.

However, this has not change the password for the three accounts listed above. They continue to need to old password to authenticate against the mail server.

So, how do I change the passwords?

Thank you!

Re: How to change f9 email passwords

jab1 — Thu, 21 Nov 2024 07:18:51 GMT

See: https://community.plus.net/t5/Email/ic24-net-webmail/m-p/1990599#M47863

Re: How to change f9 email passwords

MisterW — Thu, 21 Nov 2024 07:19:45 GMT

@WiltshireWay login to your member centre, Select 'Manage account' and at the bootom of that page should be a 'Manage your Plusnet Mailboxes. link. Click that and then select the Mailboxes tab. There's an 'edit' option for each of the mailboxes, that will allow you to change the mailbox password.

Hope that helps

Re: How to change f9 email passwords

WiltshireWay — Thu, 21 Nov 2024 19:42:43 GMT

Thanks @MisterW your reply helped me solve the problem.

When I log in with a force9 account the 'Manage account' page does not render properly and is kind of broken. So some of the links at the bottom of the page are not displayed, including the one you mentioned, 'manage your mailboxes'.

However, when I login with my plusnet account I can see these links. So I made a note of the URL (https://www.plus.net/manage_my_mail), logged out of my plusnet, logged back in to my force9 account and then went directly to that URL.

And now I can see all my f9 mailboxes 😀. Thank you once again. 👍

Re: How to change f9 email passwords

WiltshireWay — Thu, 21 Nov 2024 19:57:21 GMT

Thanks @jab1 the information posted by @Townman in that thread is useful, namely this bit:

"Plusnet / Force9 / FreeOnline users can only change the password on the DEFAULT email address by changing the password on the user ACCOUNT through the user portal. You can change the password on a secondary mailbox using the Manage My Mail options in the user portal."

I then also had the extra obstacle of the Force9 "Manage account" page not properly rendering, meaning the "manage my mail" link was not displaying for me.