topic Re: Outlook 365 and Plus net imap in Email

Outlook 365 and Plus net imap

mikebaul — Wed, 20 Nov 2024 10:39:45 GMT

Hi all

Having difficulty setting up plus net email using IMAP on new laptop with O365 and Windows 11. It seems that outlook no longer allows me to enter USERNAME i need this as it is different to the actual email address. I have tried to download Outlook classic but this does not seem to offer any different configuration screen i can only enter email and IMAP settings which will fail.

Any advice or am do i need to bit the bullet and ditch plus net for another ISP email host.

Thanks

Re: Outlook 365 and Plus net imap

jab1 — Wed, 20 Nov 2024 10:44:28 GMT

Any advice or am do i need to bit the bullet and ditch plus net for another ISP email host.

Or ditch Windows mail

Re: Outlook 365 and Plus net imap

Townman — Wed, 20 Nov 2024 13:08:25 GMT

@jab1 - behave!!

From personal experience Microsoft 365 will allow user name to be the Plusnet account / mailbox. You do though need to choose set up manually.

From testing I’ve done elsewhere, Plusnet’s mail servers will accept the email address as the login ID - including that related to a hosted domain.

Re: Outlook 365 and Plus net imap

jab1 — Wed, 20 Nov 2024 13:13:29 GMT

Sorry, @Townman 😉

Re: Outlook 365 and Plus net imap

Townman — Wed, 20 Nov 2024 13:19:43 GMT

@jab1

To be fair to precisely what you said, “Windows Mail” and “New Outlook” which indeed are best walked away from, are not the same as “Microsoft 365 Outlook” which is a dammed good email client.

The different products might share the name “outlook” but that’s about all they have in common.

Re: Outlook 365 and Plus net imap

jab1 — Wed, 20 Nov 2024 13:28:04 GMT

Understood, @Townman , but as you know, I've been using TB for many, many years, and have replaced as many MS applications on my Windows as possible - and now moved totally off that platform, apart from using two third-party programs on the still-functioning machine because for the little use they get and the inbuilt CD/DVD, it is easier for my ageing brain.

Re: Outlook 365 and Plus net imap

mikebaul — Wed, 20 Nov 2024 13:41:50 GMT

I am trying to add username but I am no longer getting the option to include that. When i click manual settings i only get the standard setup with no username option now. It is brand new laptop with Win 11

How do i know if i am really running O365 Outlook and not just a outlook freebe. I have a family account on O365 so should be ok.

Re: Outlook 365 and Plus net imap

Townman — Wed, 20 Nov 2024 13:49:10 GMT

Have you DOWNLOADED the 365 installation? That puts the office suite onto the device.

Proper outlook’s menu bar looks like the other office products. File -> Account settings -> shoes the server settings and the account settings in separate options on the account settings drop down.

Re: Outlook 365 and Plus net imap

mikebaul — Wed, 20 Nov 2024 16:29:53 GMT

WOW Thanks @Townman IT IS FIXED.

So when i added new account I entered the the "account username"+"secondary email username"@myname.plus.com

(I am plus net earlier adopter and I have an extra domain name but that did not work so i reverted to the original name.plus.com account).

Then when i finally got some additional menus I could then add the user name as "account username"+"secondary username" and the password for the Secondary username account.

The resolved name in outlook was terrible but i could change that in the ribbon to name@domain.co.uk. All good.

So the KEY TO SOLVING this is to enter the original plus net account email name including any secondary name if using that.

That Might be worth elevating or explaining more clearly by you more expert superusers as I am sure that is what is blocking may other Plus net imap users. The interface has definitely changed in recent Outlook versions it used to pop up with the manual adjustments easily but for the last 4 hours it just spins around say "setting up"

THANKS ALL

Moderator's note:
Fix re-assigned to the post defining the solution.

Re: Outlook 365 and Plus net imap

Anonymous — Wed, 20 Nov 2024 23:30:00 GMT

Hereunder is a possible misunderstanding of MS's current marketing.

Some new devices come with a freebee subscription (six months?) for 365. After that, then's there's an ongoing cost. My understanding is that MS 365 is a subscription service.

Re: Outlook 365 and Plus net imap

Townman — Wed, 20 Nov 2024 23:36:56 GMT

The product branding (and characteristics) are confusing.

There is a free version of Microsoft 365 which is all browser based and all documents are held in OneDrive.

There is also a subscription version which allows the real products to be downloaded and files stored wherever.

I think that the on-line version of Outlook will only access Microsoft email services.

See https://www.office.com/

Re: Outlook 365 and Plus net imap

ddingbat — Fri, 27 Dec 2024 11:10:10 GMT

I tried that (account+Email@account.plus.net) and it does not work - the Outlook client will not accept it as a valid email address.

If i set it up with the valid email and then make sure i set the IMAP and SMTP servers correctly (Outlook forces what it thinks is correct!), set the account+email as the ID for SMTP and set the correct passwords throughout the account is created - but the all but 2 folders in my inbox contain nothing!

The inbox itself is correct, the trash folder is correct and one folder contains an email from 6 years ago! All the others are empty.

Re: Outlook 365 and Plus net imap

Dan_the_Van — Fri, 27 Dec 2024 11:43:57 GMT

@ddingbat

I tried that (account+Email@account.plus.net) and it does not work - the Outlook client will not accept it as a valid email address.

The email address is email@accountname.plus.com

HTH

Re: Outlook 365 and Plus net imap

ddingbat — Fri, 27 Dec 2024 12:01:06 GMT

@Dan_the_Van Yes, I know that!

I was, in desperation, trying what Mike Baul mentioned because I have tried everything else and nothing works in so-call NEW Outlook.

Unlike the "classic" version there is nowhere for your to specify user id in the form "account+email" for IMAP . I can get all my folders to appear - but they almost all empty! And no, waiting does not cause them to fill up. On the classic version and thunderbird that happens in seconds.

My surmise, and that is all it is, is that somewhere in the bowels of "New Outlook" it is making an assumption about your ID that is in some weird way good enough to get the folders shown, but that is all!

Goodbye and goodnight Microsoft! Thunderbird rises again!

Re: Outlook 365 and Plus net imap

Townman — Fri, 27 Dec 2024 12:33:52 GMT

If get the holders shown then you are logged in and the issue is something else. That is sometimes the need to specify the IMAP root folder - if required it should be inbox

Re: Outlook 365 and Plus net imap

ddingbat — Fri, 27 Dec 2024 12:41:36 GMT

There is nowhere in the setup for New Outlook that you can do that.

Microsoft seem to have pared back the things you can specify to an absolute minimum and make assumptions about how the server you are talking to is organised. For example they assume the server name based on your email address. You have to spot that and change it.

Re: Outlook 365 and Plus net imap

Stuart22 — Wed, 16 Apr 2025 12:02:33 GMT

I don't see a way to change it

Re: Outlook 365 and Plus net imap

Stuart22 — Wed, 16 Apr 2025 12:17:21 GMT

It may be that the almost empty folders relate to a default email account. I have one that is just my accountname whose email address resolves to accountname@accountname.plus.com, with my family members' individual email accounts in the form accountname+user1 (etc) which resolves to email address user1@accountname.plus.com (etc).

I can see from using webmail that there is only one email in the default account, one that says that due to inactivity (as I don't actually use the default) it has been archived.

It looks like it therefore might be possible to set up that one default account to work with New Outlook for Windows

Re: Outlook 365 and Plus net imap

Stuart22 — Wed, 16 Apr 2025 12:29:25 GMT

The folders will be created as there is a default email address which in my case is accountname@accountname.plus.com. As I didn't ever use that, instead our family each had a secondary email address user1@accountame.plus.com, which requires setting up email clients with a username field accountname+user1 instead of the actual email address.

In my case the default email address only has one email in it, the one saying that due to inactivity it has been archived, but te folders are set up within New Outlook For Windows. There is no way to get it working with secondary email addresses.

Re: Outlook 365 and Plus net imap

Townman — Wed, 16 Apr 2025 12:37:19 GMT

Webmail only sees the mailbox you logged into.

Outlook can be configured to access any number of mailboxes, distinguished by the userID. For all Plusnet mail brands the email address may be used for the userID in place of account or account+mailbox.