topic Mail box archived can't access helpdesk to restore in Email

Mail box archived can't access helpdesk to restore

carpig — Wed, 02 Oct 2024 16:28:47 GMT

Plusnet sent an email saying they were going to archive my email box as it hadn't been accessed for 90 days and to contact the helpdesk to restore. I can't contact the helpdesk, even though logged onto my account. Have also registered with the community forum but can't reply to posts and threads. Very frustrated as I need to find emails which have disappeared.

Re: Mail box archived can't access helpdesk to restore

jab1 — Wed, 02 Oct 2024 17:38:50 GMT

@carpig As you have posted on here, I don't know why you can't reply. However, now you have posted, hopefully one of the Help Team will pick this up and sort you out.

EDIT to add - you could always ring PN.

Re: Mail box archived can't access helpdesk to restore

willcutforth — Thu, 03 Oct 2024 07:57:32 GMT

Morning @carpig please can you confirm when the email was sent to you saying it was archived?