topic Not receiving emails to new mailbox in Email

Not receiving emails to new mailbox

Wizee — Sun, 08 Sep 2024 13:57:17 GMT

Last Friday I set up a new mailbox for my wife POP3 mail.plus.net and SMPT relay.plus.net.

It sends out emails - no problem.

Incoming Mail Server:

Host name: mail.plus.net

Username: xxxxxx+xxxxxxx

Pasword: *************

So far the only email received was last Friday was the confirmation of the opening of the mailbox.

I can login to the webmail with the above username and password and see all the emails received to date for the new email address.

Re: Not receiving emails to new mailbox

jab1 — Sun, 08 Sep 2024 14:10:07 GMT

What mail client are you using that can't receive mail?

Re: Not receiving emails to new mailbox

Wizee — Sun, 08 Sep 2024 14:20:56 GMT

Its a new Apple iPad.

Re: Not receiving emails to new mailbox

jab1 — Sun, 08 Sep 2024 14:34:46 GMT

So you are using the native Apple Mail client. I must admit I have problems setting up other accounts on there - in fact I have given up and just use the native iCloud address. So it is a problem with the iPad and unfortunately, and as I say I have given up with adding other accounts on there, so I can't really help.

I know it is possible, as I set one up previously, but at some point when I upgraded my iPad, it failed, and because of the way I work, I decided to abandon any further attempts.

Sorry I can't help any further, but hopefully someone else can.

Re: Not receiving emails to new mailbox

Wizee — Sun, 08 Sep 2024 14:46:51 GMT

Surely someone at Plusnet staff must know. Their email got through so it cannot be impossible.

The iPad is on IOS 17. My new iPhone 15 is IOS 17 and that sets up ok

Re: Not receiving emails to new mailbox

markhawkin — Sun, 08 Sep 2024 14:49:47 GMT

I've not been very impressed with the Apple mail accout generally of late (slow, unreliable) but I suspect it's also related to the providers.

I use IMAP with the limited use I make of the Plusnet email and that would be a better choice than POP in most cases.

This thread might help with setup:

https://community.plus.net/t5/Email/Trouble-setting-up-my-plusnet-emails-accounts/td-p/1912391

Re: Not receiving emails to new mailbox

jab1 — Sun, 08 Sep 2024 14:52:56 GMT

@Wizee Plusnet staff, especially the call centre staff you will speak to, do not know the ins and outs of every device on the market, and the fact that you have successfully set it up on your phone strongly suggests it is something on the iPad which is not correct, which makes it even harder for others to possibly help.

Re: Not receiving emails to new mailbox

Townman — Sun, 08 Sep 2024 16:36:19 GMT

Given you can see the email in webmail, this is not a mail service issue which is the limit of Plusnet’s service support. This would appear to be an email client configuration. If this were an IMAP client, I would suggest setting the IMAP root folder to inbox.

As mentioned above, IMAP would be better than POP3.