topic Re: I wish to move my email from Plusnet in Email

I wish to move my email from Plusnet

Thebickleys — Sat, 07 Sep 2024 16:09:27 GMT

My email was with Freenetname then Madasafish, then Plusnet. I would like to move my email account elsewhere.

Recently, my email has stopped working, trying to obtain help is near impossible! I suspect, the company have been unable to take payment as my bank card was compromised and cancelled recently. However, no one has tried to contact me for new payment details.

Please can you assist me with obtaining whatever information I need?

Re: I wish to move my email from Plusnet

jab1 — Sat, 07 Sep 2024 16:15:57 GMT

@Thebickleys Is your email in the form of 'something@someaccountname.plus.com', or one of the legacy brands?

When you say it has stopped working, is this totally, or just sending or receiving?

I assume you pay by card, rather than Direct Debit?

Re: I wish to move my email from Plusnet

bmc — Sat, 07 Sep 2024 16:23:27 GMT

@Thebickleys

As far as I'm aware PN only take payment by Direct Debit. If so it's your bank account that matters - if this hasn't changed then there should be no problem.

If you have a PN email address then it can't be moved - you lose it if you leave PN. Older address are a bit of a grey area as to what happens if you leave PN. I suspect, like PN address, you can't "move" them.

However, I'm no expert in the subject.

Brian

Re: I wish to move my email from Plusnet

jab1 — Sat, 07 Sep 2024 16:29:00 GMT

@bmc Unless they have changed practice, and it is possible, you could pay your bills by card in the past.

You are correct in saying you can't 'move' any email address, be it a Plusnet one, or one of the legacy brands - they are unique to the brand.

Re: I wish to move my email from Plusnet

bmc — Sat, 07 Sep 2024 16:37:18 GMT

@jab1

I appear to stand corrected. Just logged into my Members page and I can change to a credit card.

@Thebickleys

Brian

Re: I wish to move my email from Plusnet

Thebickleys — Sun, 08 Sep 2024 06:42:44 GMT

Thanks for the advice. However, what I want is for Plusnet to release my domain name. Is this possible? So I can take it to a different email provider.

Re: I wish to move my email from Plusnet

jab1 — Sun, 08 Sep 2024 06:51:16 GMT

Ah, now we are getting somewhere. @MisterW , can't remember the procedure, but does this not involve PN Help Team?

Re: I wish to move my email from Plusnet

MisterW — Sun, 08 Sep 2024 07:00:04 GMT

Yes, you just need to wait for a staff member to pick up this thread. They'll then either PM or raise a ticket to get the domain details

Re: I wish to move my email from Plusnet

jab1 — Sun, 08 Sep 2024 07:05:45 GMT

Thought so. I shall ask for it to be moved to the correct board.

Re: I wish to move my email from Plusnet

MatthewWheeler — Sun, 08 Sep 2024 07:40:42 GMT

Hi @Thebickleys

I'll drop you a PM shortly so we can get the ball rolling