topic Re: Email fault in Email

Email fault

TrevorAtNo16 — Tue, 13 Aug 2024 08:34:44 GMT

As of 06:00, 13/08/24, I have been unable to login to the Plusnet Email server via MailWasher (error - Failed to log into IMAP server) or Thunderbird (error - times out). I an still login to the wemail server but am getting the error REQUEST CHECK FAILED on some login attempts.

This is a recurring fault see, e.g., thread Can't collect email this morning by softhedgehogand Plusnet email login
by Plusnet Help Team MatthewWheeler.

Plusnet please investigate and fix this fault

Re: Email fault

TrevorAtNo16 — Tue, 13 Aug 2024 09:11:51 GMT

... additionally the server is not receiving new emails such as the test email that I sent.

Please can someone with a Plusnet broadband account notify Plusnet of this fault

Re: Email fault

jab1 — Tue, 13 Aug 2024 09:17:11 GMT

@TrevorAtNo16 Are you still a PN customer?

The system is working, as you are the only one reporting this fault, and I am receiving/sending with no errors.

Re: Email fault

TrevorAtNo16 — Tue, 13 Aug 2024 09:30:21 GMT

Thanks for the reply.
I have spoken to Customer Service.
Apparently someone else does have the same problem. The fault is that the domain has expired. I was told that the service should be restored within 48hr.
I have only ever been a customer of PN via my ****@care4free.net email.

Re: Email fault

jab1 — Tue, 13 Aug 2024 09:41:47 GMT

OK -

Re: Email fault

TrevorAtNo16 — Thu, 15 Aug 2024 13:19:53 GMT

All working again this morning. Fixed in 36hr. Thanks to and well done by the Plusnet team