topic Re: Inappropriate emails from one domain name are clogging my mailbox in Email

Inappropriate emails from one domain name are clogging my mailbox

nclark777 — Fri, 28 Jun 2024 13:13:01 GMT

Hi I'm receiving unsolicited 40+ emails daily from a domain called 'flirtplayground.co.uk'. Subject heading alwaysstarts ....new notification from.... I have tried unsubscribing even though i have never subscribed but they haven't ceased.

In my Outlook email package on my laptop I have managed to set Junk mail rules to have these messages automatically put into spam and have set it to blocked the domain. However they appear in my email package on my smartphone and there appears to be no method of setting similar spam/junk rules on my phone (all i can do is delete them).

I have gone into +net webmail however If i put all these emails into my SPAM/JUNK folder there does not appear to be any automatic method to block this domain name so they continue to get through. As you will be aware once my mail box becomes full then everything comes to a grinding halt. I now have to go into webmail daily to delete these so my mail can function normally.

I have looked at the +net spam help pages but it does not seem to relate to any buttons that i have on my webmail!! I have a globalnet.co.uk email address so I am assuming the webmail used with +net email users with a plusnet.co.uk email address must have abetter version of webmail?

Any ideas how i can block this domain spam email at source so it doesnt even get onto the server as its doing my head in?

Cheers

Re: Inappropriate emails from one domain name are clogging my mailbox

Mav — Fri, 28 Jun 2024 16:43:42 GMT

I can't answer all your questions but trying to unsubscribe possibly indicates to the spammers that it's a live email address and, hence, will continue sending emails and even sell that address on.

It's never a good idea to click Unsubscribe in any potential spam emails.

Re: Inappropriate emails from one domain name are clogging my mailbox

Townman — Fri, 28 Jun 2024 19:56:32 GMT

In the email settings in the user portal, you can adjust your spam rules. You can black list the domain name there.

Re: Inappropriate emails from one domain name are clogging my mailbox

Champnet — Fri, 28 Jun 2024 20:06:50 GMT

@Mav wrote:
It's never a good idea to click Unsubscribe in any potential spam emails.

A confirmed email address has a retail value ten times greater than an unconfirmed one.

Re: Inappropriate emails from one domain name are clogging my mailbox

nclark777 — Sat, 29 Jun 2024 05:45:21 GMT

Thanks Mav

Appreciate that now.

Re: Inappropriate emails from one domain name are clogging my mailbox

nclark777 — Sat, 29 Jun 2024 05:45:59 GMT

Thanks Mav appreciate your response

Neil

Re: Inappropriate emails from one domain name are clogging my mailbox

nclark777 — Sat, 29 Jun 2024 09:10:45 GMT

Hi Townman

Thanks for coming back to me

I'm sorry but not really tech savvy. What do you mean by user portal? is there a link or something that would take me there?

I have two webmail mailboxes with +net. One just sends me my bills and informs me of things like account changes or when i upgrade my fibre or similar actions. I hardly ever visit it. This mailbox uses a completely different password to my globalnet mailbox.

However, i did mange to get in and set up the block for the domain name....however as i say this is like a plusnet admin email account so nothing from my globalnet email address ever gets to it.

When i sign into my normal webmail (globalnet) mailbox I dont really have any buttons or facility (from what i can see) to change any email settings. On some of spam help pages within plusnet it talks you through how to do it. it invariably starts by saying Click on the Spam button.... Well there is no 'spam' button that i can see on my webmail page.

Apologies but i'm a bit dim when it comes to techie stuff. neil

Moderator's note: Post released from the automatic spam filter

Re: Inappropriate emails from one domain name are clogging my mailbox

nclark777 — Sat, 29 Jun 2024 06:32:55 GMT

Re: Inappropriate emails from one domain name are clogging my mailbox

nclark777 — Sat, 29 Jun 2024 06:36:24 GMT

sorry below is a screenshot of what i see. as you will see limited buttons for me to do much at all apart from moving messages around and delating stuff.

Re: Inappropriate emails from one domain name are clogging my mailbox

nclark777 — Sat, 29 Jun 2024 06:37:28 GMT

cheers Champnet aware of this now!

Re: Inappropriate emails from one domain name are clogging my mailbox

Baldrick1 — Sat, 29 Jun 2024 07:03:22 GMT

@nclark777

That is webmail, this is set in your main account:

1 Manage your Plusnet mailboxes (bottom of page)

2 Manage my mail

3 Spam tab

4 Scroll down to the bottom to the Blacklist field where you enter the address.

Re: Inappropriate emails from one domain name are clogging my mailbox

nclark777 — Sat, 29 Jun 2024 07:34:22 GMT

Hi again

Thanks for your inputs.

I have sent a pic. I dont see anything on the summary to show my globalnet mailbox/domain? should it be there?

I have blocked the offending e mail domain under the Diplomat1 mailboxand i also checked also apply these changes to all my domains.

so not sure if that would incude in my globalnet webmail.

Should my global net mail box appear in this summary or under the mailboxes tab because it doesnt. However i do have a one as i'm getting mail from it???

Thoughts

Re: Inappropriate emails from one domain name are clogging my mailbox

jab1 — Sat, 29 Jun 2024 07:41:15 GMT

@nclark777 To administer your @globalnet email, you will need to access that account.

Re: Inappropriate emails from one domain name are clogging my mailbox

Baldrick1 — Sat, 29 Jun 2024 07:43:54 GMT

@nclark777

Look at the band of fields in the centre of your picture. Currently Summary is shown. Scroll across to Spam.

Re: Inappropriate emails from one domain name are clogging my mailbox

Baldrick1 — Sat, 29 Jun 2024 07:50:47 GMT

@jab1

I must confess missing that this is Globalnet, I have no idea what the implications, are of this.

I am simply answering the question of how to access the Plusnet blacklist facility.

Re: Inappropriate emails from one domain name are clogging my mailbox

jab1 — Sat, 29 Jun 2024 07:54:23 GMT

@Baldrick1 Understood, but I would have thought that as it is is a Globalnet email address, then it would need to be administered from the Globalnet account?

Re: Inappropriate emails from one domain name are clogging my mailbox

nclark777 — Sat, 29 Jun 2024 08:00:03 GMT

Hi Baldrick

yes thanks for this..

I have managed to do this but it would appear not in relation to my globalnet mail box. So i can see how to enter the domain names into the blocked domain names section under the spam tab; but it appears not for my globalnet one as i cant see it.

i cant see anything that mentions globalnet unless the postmaster one is something to do with it?

Re: Inappropriate emails from one domain name are clogging my mailbox

nclark777 — Sat, 29 Jun 2024 08:03:48 GMT

Hi jab1

Thanks for this

Something simple i'm sure but ive never really had problems with it before. But as my globalnet email address has followed me through several providers i think all the old ones are addressed slightly different from normal Plusnet customers these days/

Re: Inappropriate emails from one domain name are clogging my mailbox

jab1 — Sat, 29 Jun 2024 08:24:01 GMT

@nclark777 I have no experience of Globalnet, but I would have thought you would need to set the spam filter via that account. Do you remember how to access that account - if it is still possible? Given its age, I don't know if it is.

The alternative is to 'report' each instance of messages from this sender via the 'mark as spam' (medical box) tab in PN webmail. May be a little slow, and mean that you would have to initially access the PN webmail before downloading mail to your mail client - if you have one - but Cloudmark would eventually recognise the sender as unwanted and silently block all email from them.

Re: Inappropriate emails from one domain name are clogging my mailbox

Baldrick1 — Sat, 29 Jun 2024 08:30:43 GMT

I believe that Globalnet services were managed by Madasafish. Can you log into their portal and go through a similar route?: https://secure.madasafish.com/myaccountdx/summary/