topic Re: Email down this morning? 26/06/2024 in Email

Email down this morning? 26/06/2024

gwillym — Wed, 26 Jun 2024 06:11:55 GMT

Can't sign in to any of my email accounts on any of my devices this morning - whts up and how do I raise a support ticket. Your website is a maze of misdiection to anywhere but your support team

Re: Email down this morning? 26/06/2024

jra1245 — Wed, 26 Jun 2024 06:13:13 GMT

Same here

Re: Email down this morning? 26/06/2024

phile — Wed, 26 Jun 2024 06:15:25 GMT

Same here. Downdetector is showing a large spike for PlusNet in the last couple of hours - looks like a lot of people are affected. Presumably we just sit tight and wait for it to be resolved.

Re: Email down this morning? 26/06/2024

jontysoper — Wed, 26 Jun 2024 06:17:00 GMT

Yup same. For added info, my email is/was ex-Freenetname.

Jonty.

Re: Email down this morning? 26/06/2024

PhilipHeyes — Wed, 26 Jun 2024 06:59:45 GMT

Email password are being rejected via Pop3/IMAP and rejected by the Web Mail Portal too.

Re: Email down this morning? 26/06/2024

Retractor — Wed, 26 Jun 2024 07:33:28 GMT

Same all plusnet mail

Re: Email down this morning? 26/06/2024

Surfer — Wed, 26 Jun 2024 07:38:26 GMT

I thought it was just us as out and about at present. Annoyingly I need a code to collect goods from an Amazon counter and also to collect grocery order from Sainsbury.😡

Re: Email down this morning? 26/06/2024

SammyM — Wed, 26 Jun 2024 07:54:40 GMT

Hi there,

We are aware that some of our customers may be experiencing problems accessing their webmail and email. We are currently investigating this issue and apologise for any inconvenience caused.

Re: Email down this morning? 26/06/2024

jontysoper — Wed, 26 Jun 2024 07:58:07 GMT

Just noticed mine's now working. Big thanks!

Re: Email down this morning? 26/06/2024

Surfer — Wed, 26 Jun 2024 08:09:38 GMT

Still getting message "Task 'xxx@xxxxx.com - Receiving' reported error (0x800CCC92) : 'Your email server rejected your login. Verify your user name and password for this account in Account Settings. The server responded: -ERR Login failed.'"

Re: Email down this morning? 26/06/2024

Surfer — Wed, 26 Jun 2024 08:36:11 GMT

Working again thank goodness.

Re: Email down this morning? 26/06/2024

G6JPG-0 — Wed, 26 Jun 2024 08:52:21 GMT

Yes. I had a couple of

Final-Recipient: rfc822; <recipient email address>
Action: failed
Status: 5.0.0
Remote-MTA: dns; relay.plus.net
Diagnostic-Code: smtp; 535 ...authentication rejected

bounces when sending.

I resent them, and they went fine. So presumably just a temporary fault.

Re: Email down this morning? 26/06/2024

Mav — Wed, 26 Jun 2024 19:38:39 GMT

Moderator's note(s):

Thread locked in favour of https://community.plus.net/t5/Email/Can-t-collect-email-this-morning/td-p/1975261/emcs_t/S2h8ZW1haWx8Ym9hcmRfc3Vic2NyaXB0aW9ufExYVkhXS0ZZSjIwNTVCfDE5NzUyOTZ8U1VCU0NSSVBUSU9OU3xoSw/page/3