topic Re: New Microsoft Outlook in Email

New Microsoft Outlook

Ness1 — Tue, 28 May 2024 18:36:28 GMT

is there new settings to setup Microsoft’s New Outlook?

Re: New Microsoft Outlook

jab1 — Tue, 28 May 2024 18:39:41 GMT

Why do you ask? Although I don't use any Microsoft programs or Oses, I understand it is not the easiest of clients to set up. What are your problems, and then maybe we can help?

Re: New Microsoft Outlook

Ness1 — Tue, 28 May 2024 18:58:33 GMT

I can send emails from my laptop but don’t receive them, everything works as it should on my Apple iPhone and iPad

Re: New Microsoft Outlook

jab1 — Tue, 28 May 2024 19:06:42 GMT

OK. Is this using a Plusnet account - I assume it is, and is it POP3 or IMAP?

What settings have you got for the Incoming mail server?

Re: New Microsoft Outlook

Ness1 — Tue, 28 May 2024 20:08:25 GMT

imap.plus.net

Re: New Microsoft Outlook

jab1 — Tue, 28 May 2024 20:17:03 GMT

Are your settings exactly as shown in this guide - https://www.plus.net/help/email-guides/how-to-set-up-plusnet-email/ ?

Can you post a picture of your incoming server settings (but redact your details - mailbox name and username)?

Re: New Microsoft Outlook

Townman — Fri, 07 Jun 2024 11:02:20 GMT

@Ness1 wrote:
I can send emails from my laptop but don’t receive them, everything works as it should on my Apple iPhone and iPad

Can you be sure that you are not receiving them as opposed to you cannot see them?

In some cases, it is necessary to specify the IMAP root folder; try setting it to inbox

Re: New Microsoft Outlook

Ness1 — Wed, 12 Jun 2024 20:41:34 GMT

Sussed it changed from imap to pop account emails now being received

Re: New Microsoft Outlook

Townman — Wed, 12 Jun 2024 21:19:26 GMT

That’s not a solution - especially if you are accessing the mailbox on more than one device. POP and IMAP are fundamentally different.

POP3 removes the mail from the server and chores it only on the one device. Other devices accessing the mailbox will not see any email. Sent items are not stored on the server do not available to other devices.

Generally the use of POP is these days a poor choice.

I suspect that as advised, the issue is that the root folder for IMAP needed to be specified.

Re: New Microsoft Outlook

Ness1 — Thu, 13 Jun 2024 17:38:21 GMT

So far my Windows laptop mailbox is set to POP and receiving emails and my iphone and ipad's mailboxes set to imap and again receiving all emails. All devices are receiving the same emails

Re: New Microsoft Outlook

HPsauce — Thu, 13 Jun 2024 17:59:20 GMT

@Townman said "POP3 removes the mail from the server and chores it only on the one device. Other devices accessing the mailbox will not see any email." My experience is different and over many years and multiple providers.

I've entirely stopped using POP3 fairly recently but DEFINITELY had some accounts shared happily between POP3 and IMAP access on different devices. The important "trick" was to configure the POP3 client to leave incoming email on the server, which some (most?) will allow you to do.

I can't recall the details now, and it probably also depends to some extent on the hosting email service, but I vaguely recall you could set additional parameters to control how long to retain or when to remove messages from the shared "inbox".

The point about Sent mail is important though, again depending on email client and email service you may be able to configure where sent messages are stored, but often, at least by default, they will be local to the device they are sent from.

Re: New Microsoft Outlook

Townman — Thu, 13 Jun 2024 21:39:51 GMT

You are correct - both can be used alongside each other, but you really need to know what you are doing to avoid utter chaos.

Relying on POP3 to create offline back up is no substitute for user controlled back up. POP3 only accesses the inbox folder; if the user has created other IMAP folders, they will not be visible to the POP3 client.

Re: New Microsoft Outlook

Townman — Thu, 13 Jun 2024 21:41:32 GMT

@Ness1

But the POP device will not see emails sent from the IMAP devices, nor any folders created by the IMAP devices.

Re: New Microsoft Outlook

HPsauce — Fri, 14 Jun 2024 09:09:55 GMT

@Townman said "but you really need to know what you are doing to avoid utter chaos" I couldn't agree more. 😂

Re: New Microsoft Outlook

fidget — Wed, 24 Jul 2024 19:48:20 GMT

I have found that 'New outlook' the one that has replaced Windows Mail and is shipped with windows 11 will not work with Plusnet IMAP settings. There doesn't seem to be any Plusnet advise on settings for this particular version.

Re: New Microsoft Outlook

Ness1 — Wed, 24 Jul 2024 20:06:56 GMT

I came across the same problem and ended up using POP email settings which works, even though imap is preferred it’s just not compatible with Plusnet

Re: New Microsoft Outlook

spile — Thu, 25 Jul 2024 06:34:16 GMT

I would also recommend imap but if you have to use pop3, and need access with multiple devices then in advanced account settings ensure that the leave on server option is ticked. I’d set 30 days to give you time to access your emails from other devices.

If IMAP isn’t downloading, then I would check the port numbers required are correct.

Re: New Microsoft Outlook

MisterW — Thu, 25 Jul 2024 06:45:24 GMT

I've just tried the new Outlook and it worked fine.

When setting up the account for Plusnet , you need to:-

--------------------------------------

Enter the email address ( note that if using a secondary mailbox , its the mailbox password not the main account one!)

Select IMAP as the email provider

Enter your password

Use the slider to disable 'Use recommended settings'

Change the incoming server to imap.plus.net

Change the outgoing server to relay.plus.net

Change the connection type for the outgoing server to StartTLS

---------------------------------------

That should work ...

Re: New Microsoft Outlook

jab1 — Thu, 25 Jul 2024 06:46:07 GMT

I'm still not going to give it disk room. 😉

Re: New Microsoft Outlook

MisterW — Thu, 25 Jul 2024 06:57:49 GMT

Neither am I John!.

Ah! I think I see the problem people are having.

If you're trying to setup the default account i.e <accountname>.plus.com then it doesnt seem to be possible

In this case the email address is effectively anything@<account>.plus.com BUT the username is <accountname>

Outlook insists on a valid email address for the account i.e something@<account>.plus.com BUT then does not give any option to set the username, rather it insists on using that as the username , which will not work!