topic Failed to send Fetch Comand in Email

Failed to send Fetch Comand

stathe — Tue, 28 May 2024 10:01:22 GMT

Unable to see webmail as it says this is it Plusnet or my ignorance

dvorak — Tue, 28 May 2024 10:05:04 GMT

Moderators Note

This topic has been moved from Broadband to Email

stathe — Tue, 28 May 2024 10:14:57 GMT

Does not help as link doesnt work and no ,explanation

corringham — Tue, 28 May 2024 12:41:05 GMT

This is likely a Roundcube (webmail) problem, where the server times out while sorting the mail list.

The previously recommended solution has been to disable sorting of the mail list - that avoids the sorting taking longer than the timeout period.

If that fails you could use another mail program to access your mailbox.

stathe — Tue, 28 May 2024 15:59:36 GMT

How do I disable sorting the list

corringham — Tue, 28 May 2024 16:15:25 GMT

I use Roundcube, but not Plusnet's version. On mine there is a "list options" icon at the left hand side of the "Subject" title bar.

That has a set of different options, including a "sorting column" radio button list - just select "none" in that list.

I do use sorting without problems, but my server works 🙂