topic Re: Using Native Plusnet Email in Email

Using Native Plusnet Email

BarryBoater — Fri, 19 Apr 2024 16:34:24 GMT

I have a native Plusnet email address you@youraccount.plus.com

Some of my mail is failing as it does not pass required tests.

The plus.com domain does not appear to have a DMARC or SPC record

Can this be fixed.

Re: Using Native Plusnet Email

jab1 — Fri, 19 Apr 2024 16:41:51 GMT

Are you talking sent mail, and if so, where are you sending it? None of my sent messages are being returned/bounced.

Re: Using Native Plusnet Email

MisterW — Fri, 19 Apr 2024 16:50:02 GMT

The plus.com domain does not appear to have a DMARC or SPC record

Have you checked the <accountname>.plus.com , mine certainly has DMARC & SPF and I believe the Plusnet servers also implement DKIM

To add to that , whilst I dont normally use my <account>.plus.com email , I've just sent email from it to my externally hosted domain. The headers in the receved email show a valid SPF record was found and it contained a valid DKIM signature

Re: Using Native Plusnet Email

BarryBoater — Fri, 19 Apr 2024 18:01:45 GMT

MisterW Yes I have checked <myaccount>.plus.com and this has no DMARC or SPF failures. I have inspected headers in my sent emails (to self) and also sent mail to email deliverability checking site with result of DMARC and SPF failure.

Re: Using Native Plusnet Email

MisterW — Fri, 19 Apr 2024 18:07:10 GMT

Are you sending using the Plusnet mail server , relay.plus.net ?

Re: Using Native Plusnet Email

jab1 — Fri, 19 Apr 2024 18:07:44 GMT

@BarryBoater As I asked in my original post, which domains are claiming your mail is failing these checks?

Re: Using Native Plusnet Email

BarryBoater — Fri, 19 Apr 2024 19:03:43 GMT

Yes, I am using relay.plus.net

Re: Using Native Plusnet Email

BarryBoater — Fri, 19 Apr 2024 19:04:25 GMT

gmail.com for example

Re: Using Native Plusnet Email

jab1 — Fri, 19 Apr 2024 19:07:55 GMT

Gmail should not be rejecting emails from relay.plus.net, but I'll leave further comment to @MisterW as he has more knowledge on this than I have.

Re: Using Native Plusnet Email

jab1 — Fri, 19 Apr 2024 19:29:14 GMT

@BarryBoater A further thought - are these rejected messages sent from your home connection, and if not, have you got authentication enabled?

Re: Using Native Plusnet Email

Townman — Fri, 19 Apr 2024 19:42:58 GMT

That was going to be my question - use of the SMTP server on network without authentication is likely to give prissy Gmail something to belly ache about.

Re: Using Native Plusnet Email

BarryBoater — Fri, 19 Apr 2024 20:02:59 GMT

Yes, authentication enabled.

Gmail is prissy about no DMARC or SPF records which is the object of my post

Re: Using Native Plusnet Email

jab1 — Sat, 20 Apr 2024 05:52:02 GMT

@BarryBoater I think you will find that the PN mail servers are correctly configured, but if you want to argue they aren't...

Re: Using Native Plusnet Email

MisterW — Sat, 20 Apr 2024 06:51:27 GMT

@BarryBoater ok so I'm very confused as to why your emails are failing, I've just tried sending to my gmail account and it works fine, viewing the headers on gmail gives

Original message
Message ID   <a8a5c536b956050e498ff138cd382d3a@warrxxx.plus.com>
Created on:   20 April 2024 at 07:39 (Delivered after 3 seconds)
From:   warrxxx <warrxxx@warrxxx.plus.com>
To:   warrxxxx@gmail.com
Subject:   Test message
SPF:   PASS with IP 212.159.14.18 Learn more
DKIM:   'PASS' with domain plus.com Learn more
DMARC:   'PASS' Learn more

You are using the native email address in the FROM aren't you ?

Re: Using Native Plusnet Email

BarryBoater — Sat, 20 Apr 2024 08:06:26 GMT

@MisterW Thank you, but if I send to my Gmail account using my Plusnet mailing account i don't receive the mail, so I can't check the headers!

If I test at https://mxtoolbox.com/spf.aspx using <myusername>.plus.com I get there is no record. Same if I use their DMARC test.

I guess if you were to use this test you would have records?

Re: Using Native Plusnet Email

jab1 — Sat, 20 Apr 2024 08:12:33 GMT

Just run that test on my account, and that too reports 'no record' - but I have no issues sending or receiving.

Re: Using Native Plusnet Email

MisterW — Sat, 20 Apr 2024 08:31:19 GMT

but if I send to my Gmail account using my Plusnet mailing account i don't receive the mail, so I can't check the headers!

I appreciate that.

I guess if you were to use this test you would have records?

Correct.

I'm going to do some more investigation with the other SU who's posted here and if necessary try and consult some PN experts to try and understand what's happening.

@jab1

Just run that test on my account, and that too reports 'no record' - but I have no issues sending or receiving.

Thanks John, could you possibly send me a test email so I can inspect the headers. I think you've got my address ?

Re: Using Native Plusnet Email

jab1 — Sat, 20 Apr 2024 08:51:31 GMT

@MisterW Just seen this - do you want this from my PN account or Gmail?

Re: Using Native Plusnet Email

MisterW — Sat, 20 Apr 2024 08:53:37 GMT

@jab1 from your PN account please

Re: Using Native Plusnet Email

jab1 — Sat, 20 Apr 2024 08:55:39 GMT

Done.