Globalnet settings and password

WhittingtonDog — Mon, 01 Apr 2024 18:30:46 GMT

We stopped receiving mail to our globalnet.co.uk account though the Outlook desktop client.

Please can someone confirm what the settings ought to be? Also, I may have forgotten the password and can't find a way to check it or reset it. Actually that's not quiet correct I've tried what I thought was correct and the likely variation s on the plusnet webmail client and they aren't working.

Regards

Chris

Re: Globalnet settings and password

csmith94 — Tue, 02 Apr 2024 11:32:13 GMT

Hi @WhittingtonDog,are you able to PM me your username for the account please? I can take a further look into this for you.

Re: Globalnet settings and password

Townman — Wed, 03 Apr 2024 10:05:53 GMT

Stopped receiving or cannot logon?

If no mail is being delivered to the mailbox, it is possible that it is full. The very old legacy brand emails have a 250MB storage limit and when full they refuse to accept more mail. To you, that might be seen as just not receiving mail and thinking that there is a connection problem.

Is a connection error being reported?

Have you tried logging in on webmail?

Reset email password

If you are not able to login to the email address using webmail, then it is likely that your email address has been identified as being compromised and has had its password changed. Where email address passwords have been changed to protect the integrity of the service, the Plusnet account password is left unchanged.

Which ISP are you with, Plusnet or one of the other / legacy vISPs?

Plusnet / Force9 / FreeOnline users can only change the password on the DEFAULT email address by changing the password on the user ACCOUNT through the user portal. You can change the password on a secondary mailbox using the Manage My Mail options in the user portal.

Brightview users (Madasafish / FreeNetName / GlobalNet / IC24 / ICScotland / Dialstart / Totalise) logging into webmail should use their full email address. Use the MAAF user portal to update the password on the default email address (change the account password) and use this MAAF guide to change the password on a secondary mailbox address. If you cannot recall the account password, you will need to contact support ... because the account password change process sends an email to the mailbox you cannot now access.

DO NOT USE THE SAME PASSWORD AGAIN for that would allow the continued exploitation of the account. The new password should be cryptic and not one used before.

Note that changing the account password will change the password used for logging on to the relevant user portal. If your email service is NOT a retained legacy service (one associated with a retired internet service account), then the password required by the router to connect to the internet will be changed too. If the router is a Hub Zero or a Hub One supplied by Plusnet it should update automatically. If not, you will need to log into the router, drop the connection, change the password yourself and reconnect.

On the assumption that the email address password has been compromised, I strongly recommend that wherever you have used that email address / password combination as access credentials to services such as Amazon, Netflix, eBay etc., that you also change the passwords on those service as well.

Re: Globalnet settings and password

WhittingtonDog — Thu, 04 Apr 2024 14:18:06 GMT

I think I sent the email address as requested. Can you offer any assistance?

Re: Globalnet settings and password

WhittingtonDog — Sat, 06 Apr 2024 16:17:33 GMT

I think I've PM'd you please can you advise further?

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Globalnet settings and password

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