topic Re: email for plusnet still working in Email

email for plusnet still working

madtoyman — Tue, 02 Apr 2024 17:17:04 GMT

Hi, I have not been able to receive emails since the start of Feb - has there been a change to the plusnet email at that point? I current can neither send or receive email but have not changed any settings

Thanks

Viv

Re: email for plusnet still working

jab1 — Tue, 02 Apr 2024 17:23:43 GMT

What message, if any, do you get when trying to send? Are you using webmail or a mail client? If a client, are you using POP3 or IMAP?

Re: email for plusnet still working

madtoyman — Tue, 02 Apr 2024 17:24:55 GMT

Hi I am using outlook and my provider is virgin media (has been for about 6 or 7 years) so use the relay there. Pop email rather than IMAP

Re: email for plusnet still working

jab1 — Tue, 02 Apr 2024 17:28:30 GMT

So - you are still using a Plusnet email account whilst with VM - or am I missing something?

Re: email for plusnet still working

madtoyman — Tue, 02 Apr 2024 17:30:40 GMT

yes, I am.....i know....

Re: email for plusnet still working

jab1 — Tue, 02 Apr 2024 17:34:03 GMT

OK - So up until February yo had no issues? As I asked, what message or response do you get when trying to send an email?

Re: email for plusnet still working

madtoyman — Tue, 02 Apr 2024 17:34:32 GMT

its weird because when testing it says that it can send email just not receive it - I get an error like this: (username blanked)

"Task '***@*******.plus.com - Receiving' reported error (0x800CCC92) : 'Your email server rejected your login. Verify your user name and password for this account in Account Settings. The server responded: -ERR Login failed.'

Re: email for plusnet still working

jab1 — Tue, 02 Apr 2024 17:41:55 GMT

I admit I don't know much about MS mail clients - not used them for ~25 years, but try the suggestions on This site. MS have been messing around with their security settings for a few months now, and your experience is not unique.

Re: email for plusnet still working

Dan_the_Van — Tue, 02 Apr 2024 19:00:24 GMT

@madtoyman

Have you changed or upgraded your email client? sometimes a newly configured email client makes up the connection settings

You should be using

IMAP: imap.plus.net port 993 encryption SSL/TLS
POP3: mail.plus.net port 995 encryption SSL/TLS
SMTP: relay.plus.net port 587 encryption STARTTLS
User name (authentication) configured on BOTH incoming and outgoing servers
Default mailbox accountname
Secondary mailbox accountname+mailboxname

If you've been with plusnet a while, your domain might be '.force9.co.uk or '.free-online.net'.
If so, change '.plus.net' to '.force9.net' or '.free-online.net' for both your incoming and outgoing servers

HTH

Re: email for plusnet still working

madtoyman — Tue, 02 Apr 2024 19:17:31 GMT

hmm same issue - i will try IMAP

Re: email for plusnet still working

madtoyman — Tue, 02 Apr 2024 19:20:18 GMT

ah not luck with IMAP either. It was not a new email client just outlook on windows 10

Re: email for plusnet still working

jab1 — Tue, 02 Apr 2024 19:21:01 GMT

@madtoyman Before you go down that route, can you post your settings (as a screenshot, with personal data obscured)?

Re: email for plusnet still working

madtoyman — Tue, 02 Apr 2024 19:29:40 GMT

Settings. it is account name + mailbox name in my case

The SPA was ticked in this case but it was not originally but makes no difference to the error message

Re: email for plusnet still working

jab1 — Tue, 02 Apr 2024 19:45:54 GMT

I'm not sure, but that combination of servers may be a problem.

@Dan_the_Van - you're better at this than me?

Re: email for plusnet still working

madtoyman — Tue, 02 Apr 2024 19:50:32 GMT

i know what you are saying but I needed to add that for it to work on VM - it has done for years but that is sending which weirdly works fine. The incoming is the issue - it may just be time to ditch this email

Re: email for plusnet still working

jab1 — Tue, 02 Apr 2024 19:59:05 GMT

I would wait for @Dan_the_Van -he knows more than me about this, these days.

Just a thought - Have you got authentication set as advised by Dan?

Re: email for plusnet still working

madtoyman — Tue, 02 Apr 2024 20:21:15 GMT

do you mean these settings?

Re: email for plusnet still working

jab1 — Tue, 02 Apr 2024 20:31:53 GMT

No - somewhere in the settings, there should be an option for authentication, but again, wait for @Dan_the_Van - I don't know where it is on that client.

Re: email for plusnet still working

Dan_the_Van — Tue, 02 Apr 2024 21:46:42 GMT

Hi bit late replying, unless already done so
you need to uncheck
"Require login using Secure .." (SPA)
HTH

Re: email for plusnet still working

Dan_the_Van — Wed, 03 Apr 2024 07:01:58 GMT

@madtoyman

Are you still able to login into webmail this should prove your username/password pair.

You can test if you can contact the plusnet mail server using telnet

telnet mail.plus.net 995 (telnet may need to be enabled for your windows installation)

or a windows power shell command TNC (Test Network Connection)

TNC mail.plus.net -Port 995 TcpTestSucceeded : True would be a positive test

HTH