topic Re: Sudden issue with emails to self from Acronis in Email

Sudden issue with emails to self from Acronis

colourqueen — Thu, 28 Mar 2024 09:05:10 GMT

Hi all

Can anyone shed any light on this?

For years I have been running automated backups using Acronis and the final step sends a success or failure email to my (non Plusnet) email account.

This email has suddenly stopped coming in the past 2 weeks.

Nothing has changed in my setup.

I have tried sending to a different email account in case the domain is blocked but that makes no difference.

Using the test email in Acronis, the message is sent ok yet never arrives.

The message is sent via smtp and relay.plus.net. All other emails via Outlook are working ok

Thanks

Re: Sudden issue with emails to self from Acronis

Townman — Thu, 28 Mar 2024 10:03:00 GMT

A few more details please will make it easier to offer appropriate advice.

Who hosts the non-Plusnet email account
Are the emails being sent direct to that account
What are you using for the FROM address within Acronis - @youraccount.plus.com or something else
Is the Acronis software signing into (authenticating with) the SMTP server (relay.plus.net)
Can you be certain that the emails are being sent
Have you tried changing the target email address to your Plusnet address

Re: Sudden issue with emails to self from Acronis

colourqueen — Thu, 28 Mar 2024 13:43:40 GMT

Thanks for picking this up - as I said , it was all working fine till 2 weeks ago and nothing has changed on my end.

Compuserve so essentially AOL
Yes
The Compuserve email address
Yes,
Yes, the backups are all running to schedule and completing ok. Also have the option of test emails which say they are working.
Yes and that does work - as does changing the 'from' email to the Plusnet one.

So, given the fact that changing the 'from' email address has made it work, I will do that.

Thanks so much for the pointers.

Moderator's note: Fix moved to the post identifying the solution to the problem.

Re: Sudden issue with emails to self from Acronis

Townman — Thu, 28 Mar 2024 12:33:38 GMT

Looks like you've had this set up in a broken way for a long time. You ought not to use a third-party's SMTP service for send email from an address hosted elsewhere.

Sending via Plusnet's relay using your Plusnet email address is OK
Sending via the Compuserve SMTP service using the Compuserve email address is also OK

Other combinations might have worked in the past but as anti-spam measures (such as SPF) are tightened such shady practices are being rightly inhibited.

Expecting a third party to handle email from some other email address is not a reasonable expectation.