topic Re: How do I get my email password reset? in Email

How do I get my email password reset?

MC3 — Fri, 01 Mar 2024 09:55:34 GMT

Hi, my first post on this forum! I have a legacy Freenetname email account and I need to remember/reset the password. Who should I contact? Please be feel free to assume I am email/computer illiterate in all responses. Once I have got past the password issue I will start a thread on "new outlook"/IMAP/POP3 issues/questions........... Thanks

Re: How do I get my email password reset?

ClaudiaG23 — Fri, 01 Mar 2024 12:00:27 GMT

@MC3 You can reset your password via this link http://www.madasafish.com/

Re: How do I get my email password reset?

MC3 — Fri, 01 Mar 2024 12:16:28 GMT

Thankyou, this is where it gets complicated. I already tried that and I am assuming that the link email went to a junk folder. Unfortunately on the laptop I am using I think I added that email account using IMAP rather than POP3 (using Microsoft mail/outlook), and I don't see a "junk" folder as such. I have access to an old laptop, where this mailbox is probably linked to mail/outlook using POP3 and has a visible junk box, but the web browser is so old that no link within the email is going to work.

For your info I did have to change the password a few years ago and I believe I ended up speaking to someone on the phone.

Re: How do I get my email password reset?

Townman — Fri, 01 Mar 2024 13:18:59 GMT

Reset email password

If you are not able to login to the email address using webmail, then it is likely that your email address has been identified as being compromised and has had its password changed. Where email address passwords have been changed to protect the integrity of the service, the Plusnet account password is left unchanged.

Which ISP are you with, Plusnet or one of the other / legacy vISPs?

Plusnet / Force9 / FreeOnline users can only change the password on the DEFAULT email address by changing the password on the user ACCOUNT through the user portal. You can change the password on a secondary mailbox using the Manage My Mail options in the user portal.

Brightview users (Madasafish / FreeNetName / GlobalNet / IC24 / ICScotland / Dialstart / Totalise) logging into webmail should use their full email address. Use the MAAF user portal to update the password on the default email address (change the account password) and use this MAAF guide to change the password on a secondary mailbox address. If you cannot recall the account password, you will need to contact support ... because the account password change process sends an email to the mailbox you cannot now access.

DO NOT USE THE SAME PASSWORD AGAIN for that would allow the continued exploitation of the account. The new password should be cryptic and not one used before.

Note that changing the account password will change the password used for logging on to the relevant user portal. If your email service is NOT a retained legacy service (one associated with a retired internet service account), then the password required by the router to connect to the internet will be changed too. If the router is a Hub Zero or a Hub One supplied by Plusnet it should update automatically. If not, you will need to log into the router, drop the connection, change the password yourself and reconnect.

On the assumption that the email address password has been compromised, I strongly recommend that wherever you have used that email address / password combination as access credentials to services such as Amazon, Netflix, eBay etc., that you also change the passwords on those service as well.

Re: How do I get my email password reset?

MC3 — Fri, 01 Mar 2024 14:39:14 GMT

Thanks. I was with Freenetname back in the early days when they were giving away free domain names. All I ever did was use the mailbox through windows outlook. Based on what you have posted it looks like I will have to contact support.