topic Re: Stopped receiving emails, incorrect reports of mailbox full. in Email

Stopped receiving emails, incorrect reports of mailbox full.

DH54 — Thu, 01 Feb 2024 12:52:36 GMT

Sorry I am new to this forum and quite framnkly find it difficult to navigate.

This post shold probably be a new one but I cannot work out hope to do that..

My issue is with a madasfish account too. The account has stopped receiving emails - apparently the mailbox is full - but it isn't full at all.

Is there anyone who can help with this - I have two madasafish accounts and one is working fine.

I am not tech savvy so am struggling..

Moderator's note:
Thread moved to its own topic and retitled

Re: Stopped receiving emails, incorrect reports of mailbox full.

Baldrick1 — Thu, 01 Feb 2024 12:55:41 GMT

@DH54 Welcome to the Plusnet Community Fora.

To start a new topic navigate to the top of the board and select the pink ‘Start a topic’ field.

Re: Stopped receiving emails, incorrect reports of mailbox full.

Townman — Fri, 02 Feb 2024 09:55:56 GMT

How do you assert that the mailbox is not full?

If I recall correctly MAAF mailboxes have a 250MB hard limit. That allowance includes all folders - sent and deleted - not just the inbox.

Re: Stopped receiving emails, incorrect reports of mailbox full.

DH54 — Fri, 23 Feb 2024 17:16:13 GMT

Sorry but I am finding the forum difficult to navigate.

I have an issue with my madasafish emails on Outlook. The outgoing server has apparently 'dropped' which means I can't send emails. The settings I had been using for a number of years sucessfully are 'mail.madasafish.com' for both incoming and outgoing servers. Every few second a pop-up box appears asking me to confirm my login to madadsafish. the login is correct but it keeps popping up.

I tried repair through Outlook - that changed the servers to plus.net ones - again the incoming is fine but the outgoing not. I have tried changing the ports from 25 to both 26 and 587 but no difference.

Any idea of the outgoing settings I should be using for this to enable me to send emails from madasafish through Outlook. Interestingly I can sned straight for madasafish webmail?

Re: Stopped receiving emails, incorrect reports of mailbox full.

Mav — Fri, 23 Feb 2024 20:31:32 GMT

Moderator's note by Mike (Mav): The fix has been removed as the issue is ongoing.

Re: Stopped receiving emails, incorrect reports of mailbox full.

SammyM — Sat, 24 Feb 2024 14:27:14 GMT

Hiya @DH54,

Have you manually entered the mail box username and password in the outgoing server section?

Re: Stopped receiving emails, incorrect reports of mailbox full.

DH54 — Sat, 09 Mar 2024 11:06:22 GMT

Hi Sammy,
Thanks for your reply.
I had tried that earlier.
The issue does now seem to have resolved itself!
Many thanks.

Moderator's note:Fix removed as the problem is not resolved

Re: Stopped receiving emails, incorrect reports of mailbox full.

DH54 — Sat, 09 Mar 2024 09:20:58 GMT

Hi Sammy,
See to have the same issue again. Can’t send emails. Box pops up to say certificate needs accepting - which I do. Goes away but the comes back, plus server times out or has wrong password but it doesn’t.
All very frustrating for a non-tech.
Can attach photos but can’t see how?

Re: Stopped receiving emails, incorrect reports of mailbox full.

MatthewWheeler — Sat, 09 Mar 2024 10:43:08 GMT

Hi @DH54

When you reply there should be a option at the top with an image which if you hover over will say 'Insert Photos'

Re: Stopped receiving emails, incorrect reports of mailbox full.

Townman — Sat, 09 Mar 2024 11:05:05 GMT

The reason things are not working for you (with encryption set) is you’ve got the wrong server name for the outgoing server - see here - https://community.plus.net/t5/Email/How-to-change-your-outgoing-server-on-a-mail-client/m-p/1606155#M26518

Outgoing server is SMTP. not MAIL. on port 587 with STARTTLS.

Whilst both will work without encryption, MAIL. with encryption will give rise to a certificate issue.

Re: Stopped receiving emails, incorrect reports of mailbox full.

DH54 — Sat, 09 Mar 2024 11:42:12 GMT

Hi am using smtp.plus.net on port 25. Have tried same on port 587 and smtp.madasafish.com. Both with STARTLS and NONE. Still no joy! Was all ticking along fine for a few weeks and now not. Didn’t change anything in the interim period.

Re: Stopped receiving emails, incorrect reports of mailbox full.

Townman — Sat, 09 Mar 2024 14:19:42 GMT

Have you logged into the account using webmail and checked the folder sizes?

Re: Stopped receiving emails, incorrect reports of mailbox full.

DH54 — Sat, 09 Mar 2024 20:50:48 GMT

Hi, yes have done so, there is space left.
The account I am trying to solve the issue with, is a secondary email from my primary one.
Can send email straight from madasafish but not through Outlook.
It also affects the account on iPhone but that seems to right itself after a few hours.