topic Re: Hotmail & Gmail issues in Email

Hotmail & Gmail issues

the_mog — Sat, 03 Feb 2024 10:36:03 GMT

My emails to friends with either hotmail or gmail accounts are not being received. With gmail, I get a bounce back, with hotmail I get nothing, the emai appears to be lost in the ether.

Re: Hotmail & Gmail issues

jab1 — Sat, 03 Feb 2024 10:40:16 GMT

What does the bounce-back say? FYI, Gmail/Hotmail are notorious for rejecting valid mail.

Re: Hotmail & Gmail issues

the_mog — Sat, 03 Feb 2024 10:48:22 GMT

Gmail bounce back states

This is an automatically generated Delivery Status Notification.

Delivery to the following recipients failed permanently:

* ********@gmail.com

Reason: A message that you sent to the following recipient could not be delivered due to a permanent error. ** The remote server ?? responded with: ** ********@gmail.com ??:?? This message was created automatically by mail delivery software on the server .

Re: Hotmail & Gmail issues

jab1 — Sat, 03 Feb 2024 10:50:17 GMT

Which suggests to me that the address does not exist - are you sure it is correct?

Re: Hotmail & Gmail issues

the_mog — Sat, 03 Feb 2024 10:52:14 GMT

Yes, it exists. Even when I reply to a meesage from a gmail or hotmail account they still don't get the reply.

Re: Hotmail & Gmail issues

jab1 — Sat, 03 Feb 2024 10:54:22 GMT

OK, sounds strange, and beyond my pay grade.

@Townman , @MisterW ?

Re: Hotmail & Gmail issues

the_mog — Sat, 03 Feb 2024 11:00:02 GMT

Thanks John

Maybe something to do with it being a freenetname account.

Re: Hotmail & Gmail issues

jab1 — Sat, 03 Feb 2024 11:01:45 GMT

@the_mog I've tagged a couple of people with more knowledge than me - lets see what they say.

Re: Hotmail & Gmail issues

MisterW — Sat, 03 Feb 2024 11:08:34 GMT

@the_mog

if you look further down the bounce message is there something like

Final-recipient: rfc822; [GMAIL ACCT]
Diagnostic-Code: smtp; 550-5.7.26 This mail is unauthenticated, which poses a security risk to the

Are you sending from a <name>@freenetname.co.uk or are you using your own domain address e.g <mailbox>@mydomain.co.uk ?

Re: Hotmail & Gmail issues

the_mog — Sat, 03 Feb 2024 11:13:41 GMT

I'm using my own domain address.

*****@***.org.uk

Re: Hotmail & Gmail issues

MisterW — Sat, 03 Feb 2024 11:16:09 GMT

@the_mog in that case you have a problem!.

Basically you need to investigate moving your domain to another hosting provider.

Have a read through this thread https://community.plus.net/t5/Email/All-emails-to-Gmail-bouncing-from-Freenetname/td-p/1925238

Post back with any questions...

Re: Hotmail & Gmail issues

the_mog — Sat, 03 Feb 2024 11:33:36 GMT

I've just tried emailing a gmail account using ****@freenetname.co.uk and that has worked.

I would rather not move my domain at the moment, so I'll just use the freenetname address when emailing gmail and hotmail accounts.

Thank you very much for your help.

Regards

Mog