topic Re: Emails I send with attachments or containing links are not being received in Email

Emails I send with attachments or containing links are not being received

Dimple — Mon, 29 Jan 2024 00:34:07 GMT

Since the beginning of January emails I send with attachments or including links are not being received.

I use the Apple email client on my iPad . Emails appear in the Sent folder but never arrive. The problem also manifests itself when I email my wife on her plusnet email.

Any ideas?

Re: Emails I send with attachments or containing links are not being received

jab1 — Mon, 29 Jan 2024 06:38:47 GMT

@Dimple If you are using the Apple mail program, then it would possibly be a good idea to ask Apple?

Re: Emails I send with attachments or containing links are not being received

Dimple — Mon, 29 Jan 2024 09:01:38 GMT

The emails appear in my Sent folder so they are received by the plus.net mail service but not being sent to the recipient.

Also discovered this morning webmail isn’t working.

Re: Emails I send with attachments or containing links are not being received

Dimple — Mon, 29 Jan 2024 09:14:43 GMT

When I say Webmail isn’t working I mean I can send an email from Webmail but it doesn’t arrive. Definitely a service issue.

Re: Emails I send with attachments or containing links are not being received

MisterW — Mon, 29 Jan 2024 09:17:36 GMT

@Dimple more likely that your emails with attachements or links are being classified as spam by the receivers mail service.

Are you sending from an <account>.plus.com address or using your own domain address ?

Re: Emails I send with attachments or containing links are not being received

jab1 — Mon, 29 Jan 2024 09:34:15 GMT

@Dimple wrote:

The emails appear in my Sent folder so they are received by the plus.net mail service but not being sent to the recipient.

Also discovered this morning webmail isn’t working.

But you say in your initial post 'I use the Apple email client on my iPad .' - which suggested to me that you were sending from your iPad via the iPad mail servers - sorry if I've misinterpreted what you mean.

Re: Emails I send with attachments or containing links are not being received

Dimple — Mon, 29 Jan 2024 12:49:22 GMT

I first noticed the problem when sending from Apple mail client. Then tried Webmail to determine if it was the mail client or Plusnet service.

I can email my wife (via Apple client & Webmail) who is on Plusnet & she doesn’t always receive the messages.

Will call support this afternoon. It started about 3 weeks ago after all of my emails disappeared & I asked support to restore them. Not sure if this is coincidence or not.

Re: Emails I send with attachments or containing links are not being received

Dimple — Mon, 29 Jan 2024 12:51:01 GMT

My email client sends to Plusnet servers - nothing to do with Apple mail servers

Re: Emails I send with attachments or containing links are not being received

Townman — Tue, 30 Jan 2024 08:38:44 GMT

This needs some precise information. Email client is irrelevant.

Sending email address…

You@youraccount.plus.com or you@yourdomaon.co.ulk

Reviving address: Is the wife’s address on the same Plusnet account?

Can you send successfully a blank email (just “test” in the subject line)?

If you send the problem email to both yourself and your wife, do either of you receive it?

Is your email application connection to the sntp server authenticated?

What’s the spam settings on your account?