topic Re: Webmail issue resurfaces in Email

Webmail issue resurfaces

bendipa1 — Thu, 04 Jan 2024 13:01:30 GMT

The service seems to have gone south again. Cannot open my inbox. Occasionally it opens after a few minutes if I'm lucky but most of the time I just get the continuous spinning circle and a time-out error.

I thought this issue had been fixed for a while, but it seems to be back to square one again.

Peter

Re: Webmail issue resurfaces

James30 — Thu, 04 Jan 2024 19:03:33 GMT

@bendipa1 - I'm sorry to say that this is a long-standing issue, perhaps the mailbox is more full than usual? From my understanding this issue is a capacity related issue so when the Mailbox is heavy, these issues surface.

Re: Webmail issue resurfaces

bendipa1 — Fri, 05 Jan 2024 10:05:55 GMT

Yet I know it was fixed about 2 years ago for the first time in many years, and it worked really well for quite a while. So I know it is possible to repair the issue, when Plusnet can be bothered to get round to fixing it.

Edit: I have deleted most of my old emails now (about 400), and it's working a little more reliably, but still taking an age for my inbox to load and at times still getting the time-out error.