topic Re: Setting up an email account in Email

Setting up an email account

Reefraider — Tue, 12 Dec 2023 23:54:12 GMT

Hi peoples have just joined plusnet today and want to set up a plusnet email account . I have tried following the help video but it's no help whatsoever the Web pages seem to me to be out of date. So any pointers on how to set up greatly received. If this is the wrong place to post please be nice to a plusnet newbie.

Re: Setting up an email account

jab1 — Wed, 13 Dec 2023 06:55:13 GMT

@Reefraider Since mid last year (June, IIRC), Plusnet do not support email accounts for new customers. What gave you the idea they did, in case we need to advise them to change their documentation?

Re: Setting up an email account

Reefraider — Wed, 13 Dec 2023 07:03:40 GMT

Just assumed they did as I transfered from BT. And when I Googled it it gave me instructions on where to set up etc, obviously didn't work so asked the question. Thanks for the info will keep using my BT addres.

Re: Setting up an email account

jab1 — Wed, 13 Dec 2023 07:10:04 GMT

Google is not always correct! 😉

Re: Setting up an email account

MisterW — Wed, 13 Dec 2023 07:23:36 GMT

Thanks for the info will keep using my BT addres.

@Reefraider I would check what happens to your BT address once you've left...

Re: Setting up an email account

Mav — Wed, 13 Dec 2023 08:23:11 GMT

Moderator's note(s):

Thread moved from Broadband to Email.

Re: Setting up an email account

Anonymous — Wed, 13 Dec 2023 09:00:45 GMT

@MisterW

"Thanks for the info will keep using my BT addres.

@Reefraider I would check what happens to your BT address once you've left..."

I moved from BT to Plusnet about 2.5 years ago.

I was told by BT at the time, that provided I logged in to my BT Email "regularly", the account would remain open indefinitely - but in a "basic" form. They defined "basic" as meaning that it would only be accessible via Webmail - not dedicated email client software.

I still receive the occasional email to that account, and still access it via Thunderbird.

My family's two "sub" accounts are the same.

Re: Setting up an email account

MisterW — Wed, 13 Dec 2023 09:14:22 GMT

@Anonymous that was my understanding. Obviously they dont stick to that rigidly since you can still access it not from Webmail!

Re: Setting up an email account

SwissRoll — Sat, 16 Dec 2023 12:43:29 GMT

"Plusnet do not support email accounts for new customers. "

Do they support new e-mail accounts for existing customers? I've been a customer for years and would like to create an e-mail account for my wife. Is that possible?

Re: Setting up an email account

jab1 — Sat, 16 Dec 2023 12:56:44 GMT

If you have had email for that length of time - have you used it? Setting up a second mailbox is simple - see instructions in 'Manage my Mail'.

Re: Setting up an email account

SwissRoll — Sat, 16 Dec 2023 13:05:03 GMT

And where is that? It doesn't appear to be on

https://www.plus.net/help/email-guides/

Re: Setting up an email account

MisterW — Sat, 16 Dec 2023 13:08:40 GMT

@SwissRoll login to the member centre and click the 'Manage account' icon, at the bottom of the page should be a 'Manage your Plusnet Mailboxes' link. If its not there then you could try the url https://www.plus.net/manage_my_mail directly when logged in.

Re: Setting up an email account

jab1 — Sat, 16 Dec 2023 13:09:17 GMT

Log im to your account>manage account>manage your mailboxes (at the bottom)

Re: Setting up an email account

SwissRoll — Sat, 16 Dec 2023 13:12:29 GMT

Thanks chaps. I got it. Looks like I can add a new mail account for her.

Re: Setting up an email account

bmc — Sat, 16 Dec 2023 13:47:50 GMT

@SwissRoll

Just be aware that PN could withdraw e-mails services in the future. There was a lot of speculation about this a couple of years back.

Brian

Re: Setting up an email account

jab1 — Sat, 16 Dec 2023 13:55:33 GMT

@bmc But - and this is confirmed - it is certainly not imminent, and there will be plenty of warning before it happens.

@Townman ?

Re: Setting up an email account

Townman — Sat, 16 Dec 2023 15:39:47 GMT

@jab1

That is most certainly correct. The speculation about the end of email from CS agents is exactly that - speculation. If there is to be a change in email policy for existing users, that will be communicated to those users FIRST.

There should be a formal post that effect appearing soon. If I were on a “desk top” I’d post the formal position as shared with the SUs this week after we sought clarity over the various confusing messages reported to have been articulated by CS.

Re: Setting up an email account

jab1 — Sat, 16 Dec 2023 15:46:42 GMT

Cheers @Townman - just wish people would stop posting speculation as fact, though.😀

Re: Setting up an email account

MisterW — Sat, 16 Dec 2023 15:51:55 GMT

@Townman I'm on a desktop so will post it for you :-

"There has been some speculation about the future of the Plusnet email service on some community threads recently. We have not announced any changes. If any changes are made, Plusnet email customers will be the first to know, along with our contact centre advisors."