topic Re: Current Webmail issue in Email

Current Webmail issue

pvmb — Sat, 07 Oct 2023 08:53:20 GMT

Currently, when using the standard Plusnet Webmail, I keep getting the message "Connection Error (Failed to reach the server)!" flashed up all over the place.

Nevertheless, it currently seems to be functioning OK.

Re: Current Webmail issue

pvmb — Wed, 11 Oct 2023 16:13:32 GMT

...Now, even before I have logged in! Weird...

Re: Current Webmail issue

ClaudiaG23 — Wed, 11 Oct 2023 16:25:52 GMT

Hi @pvmb we're aware of this error that some of our customers get when logging into webmail. Can you follow the instructions below and this should resolve that error.

1.    Log into webmail via the links below:
https://webmail.plus.net
2.    On the inbox list screen, select “List Options" which is the little grid icon on the left of the column title bar
3.    Set sorting column to “None"
4.    Click “save"
5. Try using webmail again

Re: Current Webmail issue

pvmb — Wed, 11 Oct 2023 20:29:03 GMT

Thanks Claudia. But it seems strange as I have always used sorting without having this problem.

Just tried turning sorting off and it seems to make no difference. What is particularly strange is getting the message at the login screen before I have logged in or even entered my username.

So no, not "Fixed".

Re: Current Webmail issue

pvmb — Thu, 12 Oct 2023 09:41:42 GMT

It looks to me somehow cookie related. My browser clears cookies on exit and when I first alight on the Plusnet webmail site I do not get the warning message. But even if I just refresh that login page in my browser, without having logged in, I get the warning every time.

Re: Current Webmail issue

newemail — Tue, 17 Oct 2023 23:40:02 GMT

Same symptoms as pvmb. i.e. Connection error (Failed to reach server) appearing before log in and at various steps whilst using email. The signal disappears each time after a few seconds. It only occurs on the standard roundcube Plusnet email not the squirrel one. It does not affect the operation of the email it is just an irritant. I bring it to your attention in case it is a general roundcube problem. It only occurs on my android tablet. No problem on my Windows 11 pc. Your possible solution of switching Control to None didn't work for me either.

Re: Current Webmail issue

Townman — Wed, 18 Oct 2023 12:01:02 GMT

@newemail

A warm welcome to the forums.

Which tablet / browser.

I have seen various odd problems with an Amazon Fire tablet using the Silk browser, getting simple display of text (non-breaking spaces) messed up (not seen on other platforms) and have wasted a deal of time trying to engage Amazon support. Android platforms forever seem to have issues, not seen in other environments.

Re: Current Webmail issue

newemail — Wed, 18 Oct 2023 14:40:42 GMT

Hi Townsman. Thanks for the welcome. My tablet is Lenovo TAB2 A10-7DF, the browser is Google Chrome. I made an error in my initial post, I should have said set Sorting Column to None. This problem is just irritating at present, only appears on Plusnet roundcube not the basic version but doesn't affect the email operation. It doesn't appear on any other function on my tablet. Weird. I doubt that pvmb and myself are alone with this problem.

Re: Current Webmail issue

kenm — Mon, 23 Oct 2023 16:21:28 GMT

Exactly the same for me , also have none in the box

Re: Current Webmail issue

Smudger51 — Thu, 02 Nov 2023 15:44:16 GMT

I get the same error message too

Re: Current Webmail issue

Townman — Thu, 02 Nov 2023 18:35:27 GMT

It would seem that there is confusion herein about what problem people are reporting.

“Cannot reach the server (even before login)” suggested that the webmail service could not be accessed at all. There have been some problems recently with some browsers (notable Google’s products) not connecting to some websites at all. Other browsers work fine.

“Cannot connect to server” AFTER having connected to the service and initiated the login is related to access to the IMAP mail server and us an entirely different issue. This issue is made worse by big inbox folders and non-default sort sequences.

Sorting big mailboxes is usually more proficient using a client based email client which are more resilient to the delays associated with sorting bloated mailboxes.

Re: Current Webmail issue

pvmb — Thu, 02 Nov 2023 19:18:59 GMT

No confusion here! It started about four weeks ago. "Connection Error (Failed to reach the server)!"

This message is not displayed when at Plusnet Login page when FIRST visited (no initial cookies). It is displayed from that point on, even with a page refresh without logging in. It is displayed after logging in, it is displayed inside Plusnet RoundCube email, it is displayed after logging out back to the login page...

Nevertheless, everything still seems to be working AOK - apart from the error message.

As I said, this never used to be the case until about four weeks ago and it seems to be cookie related. No cookies (first clean landing on login page), no problem. Cookies - after landing on login page, after logging in, while using Plusnet email, after logging out from Plusnet email - error message is seen.

I am using MS Edge browser and set to delete all cookies on closure - so no site cookies when first alighting on a site.

Re: Current Webmail issue

newemail — Thu, 02 Nov 2023 20:40:17 GMT

No confusion here either. I stand by my statements above. The error message does not prevent logging into and normal Plusnet email usage, it is just an irritating erroneous pop up. It now also occurs on my windows 11 pc as well as my android tablet.

Re: Current Webmail issue

kenm — Wed, 15 Nov 2023 15:58:14 GMT

I had already commented before on the red connection error message earlier,

weeks later i still have it popping up every time i do something

checked again still have a tick in the NONE box

its just getting very annoying now

Kenm

Re: Current Webmail issue

kenm — Thu, 16 Nov 2023 13:29:19 GMT

I have just logged on today

THE BIG RED BOX HAS GONE

Hope its now cleared for good

Kenm

Re: Current Webmail issue

newemail — Thu, 16 Nov 2023 17:06:31 GMT

Hi kenm. Like you I just logged on and the error message didn't appear. I logged on and off Plusnet email several times in case it was a fluke, it wasn't. Let's hope it has gone permanently for us and the others who suffered.

Re: Current Webmail issue

pvmb — Thu, 16 Nov 2023 17:09:31 GMT

Yes! It's been fixed. Or just stopped?

Re: Current Webmail issue

willcutforth — Fri, 17 Nov 2023 11:24:45 GMT

Glad to hear it has gone. Tag me if it happens again and I will get my Sherlock Holmes on.