topic Re: Check if Email sent has been opened by recipient in Email

Check if Email sent has been opened by recipient

kenm — Thu, 09 Nov 2023 14:07:02 GMT

Is there a setting in Webmail that does above

I have had to do this with certain companies

before being able to read the email. sent to me.

Just had a couple of incidents where organisation have said items had not been received

Thanks

Ken

Re: Check if Email sent has been opened by recipient

jab1 — Thu, 09 Nov 2023 14:15:41 GMT

I think you may be out of luck. Most email clients don't send that information - I have my proper client (Thunderbird) set to request read receipts, but only one of my contacts is using a client which will send them. It used to be standard in the original Microsoft Outlook, but seems to have been quietly dropped by most mail clients these days.

I don't think it has ever been possible in webmail.

Re: Check if Email sent has been opened by recipient

kenm — Thu, 09 Nov 2023 14:26:28 GMT

Thanks Jab1 My thoughts also

i had a good search thru all webmail settings but thought i may have missed something.

just recently had a problem sent of a lot of important info

then had email discussion about it then a month later they denied receiving it.

Thanks Ken

Re: Check if Email sent has been opened by recipient

greygit1 — Fri, 10 Nov 2023 01:21:46 GMT

With HTML formatted e-mail it is possible to embed a web link whixch could reveal that the e-mail has been opened/read. Whether the e-mail client blocks such is generally down to configuration of the e-mail client.

(old spammer way of confirming a 'live' e-mail address)

Beyond that it is a request of a delivery receipt, which the remote client may decline (configuration optios in the client).

I've never been in a position to test whether web-based e-mail (client-side) effectively filters out such.

Re: Check if Email sent has been opened by recipient

Townman — Fri, 10 Nov 2023 11:51:47 GMT

In webmail compose email, the setting cog (above the compose window) offers a "Return receipt" option.

Setting that will for an email client which supports the functionality ask the received if they want to send a delivery acknowledgement. If the opt to do so, you should receive a read acknowledgement email.

Things to note:

Not all email clients respect the user's read acknowledgement request
Most users decline to send the acknowledgement if the client presents the option
Email might not have reached the addressee (as they claim), for not all delivery failures are acknowledged / notified to the sender

If you need full assurance of the delivery of a communication, put it on paper and send by Royal Mail signed for delivery, especially if there are legal ramifications to the communication not being received.

Re: Check if Email sent has been opened by recipient

kenm — Wed, 15 Nov 2023 16:06:54 GMT

Thanks for reply will try that in future

I did resort to tracked mail in the end

The annoying thing is the company requested i use their Email as it would be quicker

and would also reduce paper wastage

Kenm