topic Deleted emails in Email

Deleted emails

Arthur38 — Mon, 30 Oct 2023 18:50:28 GMT

Hi,

I have somehow deleted my emails. I’m not very good with tech but they are not in my deleted folder either.

Is there any chance that a snapshot could be restored please?

They were deleted this morning 30/10/2023.

Thanks

ClaudiaG23 — Tue, 31 Oct 2023 19:19:06 GMT

Hi @Arthur38 how do you have your emails set up? is this via imap or pop3

have you checked webmail directly to see if the emails are still in there?

Arthur38 — Tue, 31 Oct 2023 20:30:20 GMT

Thanks for your reply. It is imap. I access them on my iPad. I have logged in to webmail but they are not there in inbox or deleted.

Arthur38 — Tue, 31 Oct 2023 20:31:41 GMT

Thanks for your reply. It is imap. I access them on my iPad. I have logged in to webmail but they are not there in inbox or deleted.

Townman — Wed, 01 Nov 2023 10:35:05 GMT

If you look at the email settings for the account on the iPad -> advanced ... under Mailbox Behaviours, where is "Deleted Mailbox" pointed to?

Note: iOS calls an email folder a "Mailbox" which is somewhat confusing.

Arthur38 — Thu, 02 Nov 2023 19:37:33 GMT

It shows as ‘trash’ on server.