topic Re: Vanished emails in Email

Vanished emails

Tim17 — Mon, 23 Oct 2023 21:54:33 GMT

All my emails since May have vanished. I had a notification of 300 odd unread emails most of which I had read. I marked them as read and they disappeared altogether. I logged in on another device and they were all present very briefly then vanished. I’ve looked in the Bin and they’re not there so I haven’t deleted them inadvertently. Any thoughts?

Re: Vanished emails

willcutforth — Tue, 24 Oct 2023 11:47:04 GMT

@Tim17 Oh no! Sorry to hear that! Have you had an email about them being archived at all?

Re: Vanished emails

Tim17 — Tue, 24 Oct 2023 15:57:16 GMT

If I had such an email it would have disappeared with the rest

Re: Vanished emails

Tim17 — Tue, 24 Oct 2023 22:45:47 GMT

I have looked at my inbox on the server via webmail link and the missing emails aren’t in the inbox or deleted messages mailboxes there either. Does Plusnet arrive parts of mailboxes? Why the most recent?

Re: Vanished emails

willcutforth — Wed, 25 Oct 2023 15:59:04 GMT

If we were to archive emails it would be the full mailbox, when was the last time you saw them? The reason I ask is because we could see about getting a snapshot back of it.

Re: Vanished emails

Tim17 — Wed, 25 Oct 2023 17:08:37 GMT

I think it was Sunday — although I watched an AA man email me on Monday and that never arrived. Since then I’ve received several emails.

Re: Vanished emails

willcutforth — Thu, 26 Oct 2023 18:46:52 GMT

Sorry for the delay in getting back to you. Please can you reply to this ticket here and I will sort it for you:

https://www.plus.net/wizard/?p=view_question&id=237869700