topic Re: Emailing Plusnet recipient - 552 Spam Message Rejected in Email

Emailing Plusnet recipient - 552 Spam Message Rejected

seanstayprivate — Mon, 02 Oct 2023 11:03:07 GMT

Hi there,

We have a use that is trying to sign up to our services using an email hosted by plusnet but our emails are being blocked/rejected by your servers.

We are getting a 552 Spam Message Rejected bounce back on our emails but our domains are clean and not on any blacklists.

Can anyone offer some advice on how to resolve/rectify this issue?

Thanks,

Sean

Customer Success @ StayPrivate

Re: Emailing Plusnet recipient - 552 Spam Message Rejected

MisterW — Mon, 02 Oct 2023 11:29:17 GMT

Do you have url links to other sites in your email ?

Re: Emailing Plusnet recipient - 552 Spam Message Rejected

seanstayprivate — Mon, 02 Oct 2023 11:32:28 GMT

Hi Mister W,

We have links to our social pages but that is it.

Thanks

Re: Emailing Plusnet recipient - 552 Spam Message Rejected

MisterW — Mon, 02 Oct 2023 12:07:45 GMT

Plusnet use the Cloudmark system to detect spam. I'm afraid it will trace down the links and if it finds a poor reputation it will mark as spam.

Re: Emailing Plusnet recipient - 552 Spam Message Rejected

seanstayprivate — Mon, 02 Oct 2023 12:11:55 GMT

Seems a bit odd that social links would be detected/picked up as having poor reputation? These are links hosted and provided by the social platforms themselves (i.e Facebook, X, LinkedIn).

Have you heard of any other businesses running into this issue when emailing Plusnet recipients? Do you know if there is a way to contact Cloudmark to see if the issue is at their end?

Re: Emailing Plusnet recipient - 552 Spam Message Rejected

MisterW — Mon, 02 Oct 2023 12:41:56 GMT

Have you heard of any other businesses running into this issue when emailing Plusnet recipients?

We do see reports on here occasionally.

There's an option to report accuacy problems here I believe https://www.cloudmark.com/en/knowledgebase/cloudmark-authority-sdk/how-to-report-an-accuracy-issue

Re: Emailing Plusnet recipient - 552 Spam Message Rejected

Baldrick1 — Mon, 02 Oct 2023 12:44:45 GMT

@seanstayprivate

Your website is not by any chance hosted on a Google platform?

Re: Emailing Plusnet recipient - 552 Spam Message Rejected

seanstayprivate — Mon, 02 Oct 2023 12:48:36 GMT

Hi @Baldrick1 ,

No we privately host on AWS. Is that likely to be a problem?

Re: Emailing Plusnet recipient - 552 Spam Message Rejected

seanstayprivate — Mon, 02 Oct 2023 12:49:34 GMT

Hi @MisterW ,

Thanks for that I'll try reporting it as an error (false positive) and see how I get on.

Thanks

Re: Emailing Plusnet recipient - 552 Spam Message Rejected

Baldrick1 — Mon, 02 Oct 2023 12:54:21 GMT

@seanstayprivate

This topic will give you an insight to the problems around Gmail, I have no idea if it's applicable to you. https://community.plus.net/t5/Email/Emails-rejected-by-gmail-com/m-p/1929474#M43918

Re: Emailing Plusnet recipient - 552 Spam Message Rejected

corringham — Thu, 05 Oct 2023 16:41:55 GMT

@Baldrick1 , I don't think that link is applicable here - as I understand it the problem is that a non-Plusnet hosted e-mail is being sent to a Plusnet e-mail address and is being rejected (repeatedly).

Re: Emailing Plusnet recipient - 552 Spam Message Rejected

Townman — Tue, 10 Oct 2023 08:44:44 GMT

@bobpullen

Hi Bob,
Can you get someone to do B2B engagement here please?

Re: Emailing Plusnet recipient - 552 Spam Message Rejected

bobpullen — Wed, 25 Oct 2023 17:41:00 GMT

@seanstayprivate - are you still having problems?

If you are, it would be helpful if you can send me a private message containing the full message source of one such email that has been successfully delivered to a non-Plusnet email address (as seen from the recipient side).