topic Re: Email deletion on android in Email

Email deletion on android

terrydorset — Tue, 19 Sep 2023 10:11:36 GMT

Hello. I'm new to the forum and have been told by Plusnet that someone here will be able to help me (because they couldn't)!

When I delete an email on my android phone another copy of it immediately get puts back into my inbox. Deleting with Webmail works okay, as does deleting on my desktop running Thunderbird. I've tried deleting my profile on the phone and setting it up again and have verified the settings with Plusnet but it didn't help. Any ideas out there?

Re: Email deletion on android

Batman50 — Wed, 27 Sep 2023 12:58:19 GMT

I'm not an expert but have you looked at Email, Settings, your mail account, Incoming settings, Delete emails from your server and check it says Delete there too and not Never.

Re: Email deletion on android

terrydorset — Wed, 27 Sep 2023 14:18:24 GMT

Thanks. I had this set to delete when I set the phone up but now that option doesn't come up.

Even so, I don't see why it should bounce a copy of the email back into my inbox just because it isn't deleted on the server.

It worked fine up until a few weeks ago. I think something must have happened (an update to Android possibly) to change this but I haven't found anything yet

Re: Email deletion on android

Batman50 — Wed, 27 Sep 2023 15:28:26 GMT

It only became a problem a couple of weeks ago so you may be right it is an Android "enhancement".

Re: Email deletion on android

Townman — Tue, 03 Oct 2023 11:27:37 GMT

@terrydorset wrote:

Even so, I don't see why it should bounce a copy of the email back into my inbox just because it isn't deleted on the server.

But that this the very essence on how this SHOULD work. IMAP is a sync between the server and the client and the server is the mast (authoritative) view of the mailbox. When the client deletes the mail item, the delete is queued for the server during which time in the client the mail item vanishes. If the end to end transaction fails, the item is NOT deleted on the server ... and it will reappear on the client.

This typically arises from a server time out - see if your clients allow the server time out to be adjusted.

Yet another update to android ... now there's a surprize!