topic Re: Accessing spam folder in Email

Accessing spam folder

Surfer — Sun, 24 Sep 2023 11:52:28 GMT

I am having a legitimate Gmail & pobox.com email being blocked and I need to access the spam folder on my account to view it. Where do I access this folder and to get messages released? Thanks.

Re: Accessing spam folder

Baldrick1 — Sun, 24 Sep 2023 11:53:49 GMT

Moderator's Note

This topic has been moved from My Account/Billing to Email

Re: Accessing spam folder

MisterW — Sun, 24 Sep 2023 11:57:52 GMT

@Surfer what happens to Spam email and where it goes , depends on your Spam settings. Login to your account , goto https://www.plus.net/manage_my_mail and click the Spam tab to check your settings

Re: Accessing spam folder

Surfer — Sun, 24 Sep 2023 12:30:17 GMT

Sorry Baldrick1 I have no idea what the "thumb" is. All I need to do is to view the spam messages, mark sender as being "safe" and have the emails released. Thanks.

Re: Accessing spam folder

Baldrick1 — Sun, 24 Sep 2023 12:30:44 GMT

@Surfer

If you can't find it after following @MisterW's instructions then note that by default emails with a high Spam score are automatically discarded:

Re: Accessing spam folder

Surfer — Sun, 24 Sep 2023 12:46:35 GMT

MisterW I have followed your advice and have tried to update the Spam settings as the the options which to me are as clear as mud, but hopefully I have selected the correct option and will now be able to view spam messages. The aggressiveness of the spam filter was set to maximum and have now changed it to medium.

The emails come from a forum which I have been a member of for over 12 years so not sure why the filter has decided that everything from there is spam including Gmail. Case now of wait and see.

Re: Accessing spam folder

MisterW — Sun, 24 Sep 2023 13:10:29 GMT

@Surfer I'd certainly suggest setting the 'Discard Obvious Spam' to Off. Then check the 'Add SPAM to the subject line'. You can then choose whether Spam goes to a separate SPAM folder or to Inbox. I personally have the aggressiveness set to minimum.