topic Re: Thunderbird e mail (plusnet) in Email

Thunderbird e mail (plusnet)

stathe — Thu, 17 Aug 2023 10:49:13 GMT

Wont work seems to be a password problem able to send login to server imap.plus.net with username ???e.plus.com failed.

Re: Thunderbird e mail (plusnet)

MisterW — Thu, 17 Aug 2023 10:54:16 GMT

@stathe probably down to the current email system problem https://community.plus.net/t5/Email/Email-system-failing-today/td-p/1933754/page/5

Re: Thunderbird e mail (plusnet)

dvorak — Thu, 17 Aug 2023 11:34:34 GMT

Moderators Note

This topic has been moved from Broadband to Email

Re: Thunderbird e mail (plusnet)

stathe — Fri, 18 Aug 2023 10:07:26 GMT

So how should I proceed to get my plusnet mail in Firebird maybe how to reinstall it Please point to instructions Web mail too slow

Re: Thunderbird e mail (plusnet)

stathe — Fri, 18 Aug 2023 10:09:37 GMT

Thunderbird I mean

Re: Thunderbird e mail (plusnet)

MisterW — Fri, 18 Aug 2023 10:18:57 GMT

It should be ok now, the problems seem to have been fixed late yesterday

Re: Thunderbird e mail (plusnet)

stathe — Fri, 18 Aug 2023 12:11:45 GMT

Been trying all morning with different settings how should I proceed

Re: Thunderbird e mail (plusnet)

MisterW — Fri, 18 Aug 2023 12:44:49 GMT

If your original settings worked prior to the email system problems, then revert to those. If not , then all the details you need are here https://www.plus.net/help/email-guides/how-to-set-up-plusnet-email/

Re: Thunderbird e mail (plusnet)

stathe — Fri, 18 Aug 2023 21:05:54 GMT

I eventually phoned for help and after a 20 or so wait received no help being told it was nothing to do with you , have had to get outside help You seem to be quite useless and a disgrace I am 87 years old and expected more

Re: Thunderbird e mail (plusnet)

stathe — Mon, 21 Aug 2023 09:05:56 GMT

Thank you My son who visits once a month from afar dealt with this and it was working fine Now I find I cant send mail from my Plusnet account( Thunderbird ) Would this be Plusnet at fault again or us

Re: Thunderbird e mail (plusnet)

stathe — Mon, 21 Aug 2023 09:11:10 GMT

Yes

Re: Thunderbird e mail (plusnet)

stathe — Tue, 22 Aug 2023 09:16:27 GMT

This is Tuesday and it stopped working again unable to send with Plusnet

Re: Thunderbird e mail (plusnet)

Anonymous — Tue, 22 Aug 2023 10:20:05 GMT

@stathe

"You seem to be quite useless and a disgrace"

Are you aware that apart from the very occasional visit from a Plusnet employee, almost all of the contributors to these forums, including Superusers and Moderators, (I think?), are just Plusnet customers trying to help each other - not Plusnet employees?

Re: Thunderbird e mail (plusnet)

stathe — Tue, 22 Aug 2023 10:38:03 GMT

Sorry to upset you but as I said after a long wait on the phone I spoke to I am sure a Plusnet staff member who told me he couldn't help after consulting a colleague Surely not volunteers at the end of phone help lines It still's not working properly

Re: Thunderbird e mail (plusnet)

stathe — Tue, 22 Aug 2023 10:40:41 GMT

I was of course referring to the company as a whole not an individual They should be able help an 87 year old

Re: Thunderbird e mail (plusnet)

jab1 — Tue, 22 Aug 2023 10:45:32 GMT

FYI @stathe First line support - and even 2nd or 3rd - do not know how you are set up at home, and are not necessarily conversant with all email clients.

Re: Thunderbird e mail (plusnet)

MisterW — Tue, 22 Aug 2023 10:46:25 GMT

There doesnt seem to be any other reports of problems with the email system today.

In order to try and understand where your problem may be, are you able to send email from your account using the Webmail facility ?

Re: Thunderbird e mail (plusnet)

stathe — Tue, 22 Aug 2023 10:48:40 GMT

Yes but webmail, is slow to load

Re: Thunderbird e mail (plusnet)

MisterW — Tue, 22 Aug 2023 11:17:01 GMT

Yes but webmail, is slow to load

That would indicate that the problem is in your configuration of Thunderbird

In the outgoing (smtp) server , the following should be the settings,

server name - relay.plus.net

port - 587

connection security - STARTTLS

authentiaction method - normal password

username - your plusnet accountname

password - the password you use to access the member centre

Re: Thunderbird e mail (plusnet)

stathe — Tue, 22 Aug 2023 15:21:40 GMT

How do I find the port numbers for the various mails eg Yahoo mail and G mail on Thunderbird