topic Re: Email system failing today in Email

Email system failing today

pvmb — Mon, 14 Aug 2023 12:36:18 GMT

Seem to be major issues with Plusnet email servers today. I cannot gain access to my Inbox via the usual Plusnet email program. Everything is very slow, I even got an error message when I sent a short email.

Using Squirrel mail I got the following error message:

ERROR: Unknown IMAP response.
Query: FETCH 1:* (FLAGS UID RFC822.SIZE INTERNALDATE BODY.PEEK[HEADER.FIELDS (Date To Cc From Subject X-Priority Importance Priority Content-Type)])
Server responded:

ERROR: Connection dropped by IMAP server.
Query: LIST "" "INBOX.Issues"

Re: Email system failing today

rais24 — Mon, 14 Aug 2023 15:23:08 GMT

this problem is not new, i have been getting similar messages for months/years, varies between: server error failed to send fetch command, server error-select- imap server shut down by signal or failed to send u i d copy command. techies dont seem to know how to fix any of it,

Re: Email system failing today

pvmb — Mon, 14 Aug 2023 17:32:28 GMT

...Me too. It did appear strikingly and unusually bad today.

Re: Email system failing today

Phantom — Wed, 16 Aug 2023 07:53:39 GMT

Also seeing this today (Wed 16/08), Thunderbird or Webmail(.plus.net) can't seem to access my mailbox and are running slow. Using imap.plus.net over SSL/TLS port 993.

Re: Email system failing today

TrevorAtNo16 — Wed, 16 Aug 2023 08:09:44 GMT

I'm seeing the same problem, slow response or errors on Mailwasher, Thunderbird and Webmail, Wed 16/8/23, a.m.

Re: Email system failing today

Total_Chaos — Wed, 16 Aug 2023 08:16:54 GMT

This has appeared this morning.

Using Thunderbird under IMAP. It states looking for folders, cannot send, save draft, or view received.

Logged into webmail. First stated that the mail is empty, and then after a period went to refreshing, and after some considerable time showed a few emails from last Friday, today's Wednesday, and then after a while cleared those displayed emails and went back to refreshing.

Re: Email system failing today

Dust27 — Wed, 16 Aug 2023 08:19:26 GMT

Same here 16 aug 23.

Outlook - will not sync INBOX,

Squirrel webmail - very slow via mobile but will not load messages via laptop

Advanced webmail - as useless as ever

Re: Email system failing today

mikejohnsmith — Wed, 16 Aug 2023 08:23:10 GMT

Same here, unable to sync inbox via imap, also unable to access via webmail. Webmail fails by either of two issues, unable to log into the client, or once logged in there is an error message re an imap server. I had been considering that I should move my mail service elsewhere, perhaps this is a sign telling me to get on and do it. Has anyone suggestions for an email service provider.

Re: Email system failing today

MisterW — Wed, 16 Aug 2023 08:29:52 GMT

Has anyone suggestions for an email service provider.

If you need similar functionality to the PN system e.g multiple mailboxes and aliases then https://www.mythic-beasts.com/hosting (£20/yr for the mail only if you pay annually) , obviously you'll need a domain as well if you havent got one (£~7/yr).

If you only need a single mailbox , then there are plenty of other cost effective options...

Re: Email system failing today

mikejohnsmith — Wed, 16 Aug 2023 08:33:54 GMT

Thanks, will investigate. My domains registered via Google, just had an email that squarespace is purchasing the domain name service and customer accounts from Google!

Re: Email system failing today

Broadlands — Wed, 16 Aug 2023 09:17:20 GMT

I have the same problem this morning, 16/08/2023

email client Windows Live Mail (imap) : server not responding

also via Plusnet Webmail : empty mailbox and constantly 'refreshing'

it would be useful to have some form of acknowledgement from Plusnet of their awareness of the problem and an indication of how long to fix it

Re: Email system failing today

mikejohnsmith — Wed, 16 Aug 2023 09:23:54 GMT

At 10:15, webmail working, but extremely slow, gmail client seems to be syncing with imap, but outlook (imap) reports it is unable to connect with the server

Re: Email system failing today

Broadlands — Wed, 16 Aug 2023 09:41:47 GMT

@ mikejohnsmith , interestingly I just received an email on my phone (gmail, imap) but Windows PC (Livemail) and Webmail still not working , Outlook client on my phone not working either

Re: Email system failing today

jab1 — Wed, 16 Aug 2023 10:30:03 GMT

Yep - looks like the mice in the email servers wheel need feeding/changing - definitely getting slower and slower.

Re: Email system failing today

Petevick — Wed, 16 Aug 2023 10:52:51 GMT

Linux Thunderbird Imap account taking forever to refresh folders, deleted emails in Inbox keep reappearing. Android FairEmail using the same imap account keeps reporting sync errors and flatly rufuses to sync any folder. Webmail is a waste of time, no folders are displayed at all !!

Re: Email system failing today

jab1 — Wed, 16 Aug 2023 11:01:44 GMT

Maybe someone still with PN as a BB customer needs to ring them and ask to get the servers checked?

Re: Email system failing today

Dust27 — Wed, 16 Aug 2023 11:15:55 GMT

I've just called - apparently a known issue, they are working on it, give it 48 hours 🙄

BTW does anyone know where the service status page has gone? It used to have a list of the various PN services, and traffic light system of current status. Customer support had no knowledge of this page.

Re: Email system failing today

jab1 — Wed, 16 Aug 2023 11:21:56 GMT

Cheers @Dust27 . Shouldn't take 48 hours, if it is the usual server problem, but we shall see.

Can't help with the service status page, but they have been 'modifying' available information pages to frustrate you customers for a while now.

Re: Email system failing today

mikejohnsmith — Wed, 16 Aug 2023 11:53:24 GMT

Tried that earlier, but got to a page to report a fault!

Re: Email system failing today

teamdb — Wed, 16 Aug 2023 12:43:41 GMT

Ditto.. did have service status page bookmarked, goes straight to report a fault page, for which theres no option to report a fault with email!