topic Re: Not receiving emails in Email

Not receiving emails

Herdini — Fri, 04 Aug 2023 18:20:34 GMT

Hello,

I have been trying to set up my email with Thunderbird using my plus net email account and its just not working.

Its now sending emails, but, i still cant receive any.

I used the incoming and out going servers for imap from the plus net website.

Thank you for your time~

Re: Not receiving emails

Townman — Sat, 05 Aug 2023 12:05:04 GMT

Hi @Herdini

A warm welcome to the forums.

So you have set up Thunderbird and it all connects without a grumble (like account / password not recognised) but there is nothing appearing in the INBOX?

Is there anything in the SENT ITEMS folder?

The server details published on the Plusnet website are flawed, but if you followed the flaw, you would get a connection failure to the inbound server. They should be...

IMAP (inbound) mail.plus.net port 993 encryption TLS/SSL
SMTP (outbound) relay.plus.net port 587 encryption STARTTLS

If the above are correct, you should change the IMAP root folder setting to inbox

... then make Thunderbird refresh the IMAP folder structure.

I do not use Thunderbird so I do not know exactly how Thunderbird implements the last suggestion.

Re: Not receiving emails

Herdini — Sat, 05 Aug 2023 16:43:10 GMT

Yay!!! Emails work, I wish huge things for you in life,

My new pc was about to become my old PC

Thank you so much !