topic Re: Gmail non delivery in Email

Gmail non delivery

ColinSalisbury — Tue, 13 Jun 2023 13:38:04 GMT

Hello community

I am a long time freenetname domain holder (since 1999)

My emails to gmail are being returned not delivered.

I do not have the technical understanding you guys have but would like to

once agian send emails to a gmail address.

How can I fix this, please?

Thank you for your patience.

Colin

Re: Gmail non delivery

willcutforth — Tue, 13 Jun 2023 14:22:20 GMT

Hey there @ColinSalisbury this is a known issue and we are raising it to our network team. We should have an update soon.

Re: Gmail non delivery

ColinSalisbury — Fri, 28 Jul 2023 07:44:47 GMT

I see other posts about legacy freenetname and gmail emails.

Any progress or is this the end?

Thanks for your help.

Re: Gmail non delivery

MisterW — Fri, 28 Jul 2023 07:57:44 GMT

GMail are mandating that email sent from a domain to free (but not paid) gmail accounts must have SPF and/or DKIM authentication. Plusnet have configured SPF for the freenetname.co.uk and DKIM for <account>.plus.com domains, so emails from native domain addresses should be fine.

There is a workaround to add SPF to Plusnet hosted domains BUT this is not possible for legacy Freenetname/Madasafish hosted domains.

Re: Gmail non delivery

ColinSalisbury — Fri, 28 Jul 2023 08:54:05 GMT

Many thanks for your reply.

Of course I have been using a Gmail account to mail my clients who are Gmail users.

I would be very happy to pay PlusNet to migrate my freenetname domain to PlusNet and enjoy the benefits.

Strange that they have not suggested this or perhaps hosing is no longer an attractive option for them?

On we go in the wonderful digital world!

Re: Gmail non delivery

jab1 — Fri, 28 Jul 2023 08:57:27 GMT

Plusnet no longer offer hosting.

Re: Gmail non delivery

MisterW — Fri, 28 Jul 2023 09:00:09 GMT

Strange that they have not suggested this or perhaps hosing is no longer an attractive option for them?

Yes, hosting is a legacy facility and support is limited.

TBH you're really better moving your domain hosting somewhere else.