topic Re: mis-configured SPF, DKIM or DMARC protections in Email

mis-configured SPF, DKIM or DMARC protections

Mike26 — Thu, 20 Jul 2023 18:51:58 GMT

Can you please fix this setting. It’s beyond my capabilities.

I get this error message when sending emails to a group I’m a member of. Plusnet help desk staff tell me they are unable to fix it!
Please can you advise me in simple terms what I must do?

“Your group email was sent from a domain that either has no or mis-configured SPF, DKIM or DMARC protections, which modern email security expects.
Please contact your email provider if you are unsure how this should be configured.”

Re: mis-configured SPF, DKIM or DMARC protections

jab1 — Thu, 20 Jul 2023 19:13:21 GMT

Welcome to the forums, @Mike26 . Whathas generated that message - the recipients email platform, I'm guessing. Are you sending from a 'myname@myaccount.plus.com' address or a 'myname@myydomain.co.uk' one?

Re: mis-configured SPF, DKIM or DMARC protections

Mike26 — Thu, 20 Jul 2023 21:37:39 GMT

Sending from my domain hosted by Plusnet to a Membermojo group

Re: mis-configured SPF, DKIM or DMARC protections

Gandalf — Thu, 20 Jul 2023 22:33:27 GMT

@Mike26 - You could try the steps here as that should provide your domain with an SPF record.

Re: mis-configured SPF, DKIM or DMARC protections

jab1 — Fri, 21 Jul 2023 05:54:46 GMT

Cheers @Gandalf .

Re: mis-configured SPF, DKIM or DMARC protections

Mike26 — Fri, 21 Jul 2023 15:51:27 GMT

Thank you for the advice, but when I follow that link it takes me to the attached, but there are no domains listed!

Re: mis-configured SPF, DKIM or DMARC protections

jab1 — Fri, 21 Jul 2023 15:55:05 GMT

Are you sure your DOMAIN is hosted by Plusnet - that image would seem to suggest not, but @Gandalf - or possibly one of the more domain intelligent Community members can tell us we are wrong.

Re: mis-configured SPF, DKIM or DMARC protections

Mike26 — Fri, 21 Jul 2023 16:20:52 GMT

Yes, originally Freenetname, taken over by Madasafish then Plusnet.

Re: mis-configured SPF, DKIM or DMARC protections

jab1 — Fri, 21 Jul 2023 16:27:04 GMT

Ah, that may explain it - I understand the Madasafish brands don't have this facility, but again, please wait for a response from @Gandalf .

Re: mis-configured SPF, DKIM or DMARC protections

Gandalf — Sat, 22 Jul 2023 07:27:31 GMT

That’s correct @jab1

Unfortunately, there’s no control panel for domains hosted on Madasafish (incl. Freenetname) accounts.

If the email is being rejected due to no SPF or DKIM, then I’m afraid it looks like the only option is to transfer the domain registration and hosting to another provider, who may be able to offer this capability.

Re: mis-configured SPF, DKIM or DMARC protections

Mike26 — Sat, 22 Jul 2023 08:41:12 GMT

Thanks for taking the time to advise me. I’ve passed it back to Plusnet help desk but am not hopeful!

Assuming I will have to find a new host, I guess there’s not another free one I can transfer to. Can you recommend one that’s cost effective for a personal domain used almost entirely for email?

Re: mis-configured SPF, DKIM or DMARC protections

jab1 — Sat, 22 Jul 2023 08:45:51 GMT

@Mike26 Plusnet help desk cannot do anything - there is no domain control on Freenetname domains, as advised.

As to who you could transfer maybe others could advise, this is outside my experience.

Re: mis-configured SPF, DKIM or DMARC protections

MisterW — Sat, 22 Jul 2023 09:35:39 GMT

Can you recommend one that’s cost effective for a personal domain used almost entirely for email?

@Mike26 do you just use a single mailbox with your domain ?

Re: mis-configured SPF, DKIM or DMARC protections

Mike26 — Sat, 22 Jul 2023 11:17:47 GMT

No we need at least two

Re: mis-configured SPF, DKIM or DMARC protections

Townman — Sat, 22 Jul 2023 11:30:32 GMT

Take a look at Mythic Beasts Hosting - Shell Accounts - UK-based - Mythic Beasts (mythic-beasts.com) £2pcm (email only) would ace your needs.

Re: mis-configured SPF, DKIM or DMARC protections

MisterW — Sat, 22 Jul 2023 11:38:56 GMT

@Mike26 Ok, so i use both https://www.ecohosting.co.uk/email.html and https://www.mythic-beasts.com/hosting for my domains. Ecohosting is £30 (inc VAT) for up to 10 mailboxes with 5GB storage, whereas Mythic is £20 (if you pay annually) for unlimited mailboxes but only 2GB storage (on the email only). On top of that you will have domain registration of approx £7/yr (assuming a .uk domain).

Both provide SPF & DKIM support for email, Ecohosting use the more standard CPanel interface for configuration whereas Mythic have an in house interface ( more similar to the Plusnet one). Both would be easy to get to grips with if you've use the PN fucntionality.

You may also need to think about transferring existing email to the new supplier. If you use POP3 on your client then its not a problem because email is stored locally on the client (unless you use 'leave on server') , if you use IMAP then you will need to transfer existing mail to the new account.

edit: @Townman was a bit more concise but faster...

Re: mis-configured SPF, DKIM or DMARC protections

Champnet — Sat, 22 Jul 2023 11:56:09 GMT

+1 for Ecohosting....