topic 255 spam rejected in Email

255 spam rejected

digitl — Wed, 19 Jul 2023 13:40:35 GMT

I'm receiving 'SMTP error from remote server for TEXT command, host: mx.avasin.plus.net (212.159.9.200) reason: 552 Spam Message Rejected' on emails which are replying to one particular address. The emails contain nothing of note but do have pretty small attachments.

Despite the error, some do seem to get through but there's no sign they have until or unless I get a reply to them.

Anyone any thoughts?

Re: 255 spam rejected

willcutforth — Wed, 19 Jul 2023 16:39:49 GMT

Hey there @digitl what domain is the email address? Is it a Gmail or another one? Just for clarification.

Re: 255 spam rejected

digitl — Wed, 19 Jul 2023 16:52:13 GMT

Hi Will

It's reolink.com

Frank

Re: 255 spam rejected

ClaudiaG23 — Fri, 21 Jul 2023 18:27:52 GMT

Hi, could you drop us a PM please with the full rejection error you're getting. We can then raise this to our back office team to investigate.

Re: 255 spam rejected

digitl — Fri, 21 Jul 2023 19:24:30 GMT

Hi Claudia

Thanks for the response.

I've PMd the entire source of the email which includes a little back and forth in terms of replies.

Hope that helps.

Best wishes

Frank

Re: 255 spam rejected

digitl — Sun, 23 Jul 2023 21:46:25 GMT

Hi Claudia

Another 255 rejection (which I have had several times previously). Like the other 255, I quoted the original email with its images so was quite big. Could that be the issue?

I will send the source in a PM again.

Best wishes

Frank