topic Re: Error message emailing gmail.com in Email

Error message emailing gmail.com

MWildig — Mon, 10 Jul 2023 16:21:48 GMT

Hello,

I've noticed that I've had emails bounce that were sent to gmail.com email addresses from my domain hosted at Plus.net (martinwildig.com).

I have some other domains used for business hosted elsewhere that were getting the same problem, so on the suggestion of a friend I selected an option in that host company's login area to set "Generate Local DKIM Key" and also "Install the suggest record" for SPF.

That seemed to fix the problem, but I can see any options to allow me to do that with my domain hosted at Plusnet.

Is there a simple way I can do this or will it need to be done by a member of the Support Staff?

Thanks in advance for your advice,
Martin Wildig

Re: Error message emailing gmail.com

jab1 — Mon, 10 Jul 2023 16:29:59 GMT

@MWildig see https://community.plus.net/t5/Email/Replies-to-Gmail-accounts-being-rejected/m-p/1914861#M42628

Re: Error message emailing gmail.com

MWildig — Mon, 10 Jul 2023 16:35:59 GMT

Thanks John,
I've just tried going to https://www.plus.net/my.html?action=domainv2 as that link suggested.

I clicked on the "Configure" button and I got....

Response code 403

Re: Error message emailing gmail.com

jab1 — Mon, 10 Jul 2023 16:39:03 GMT

No idea, I'm no networking/hosting expert. Maybe @MisterW / @Townman will spot this and advise.

Re: Error message emailing gmail.com

MisterW — Mon, 10 Jul 2023 16:44:31 GMT

@MWildig were you logged in to the member portal ?

Re: Error message emailing gmail.com

Browni — Mon, 10 Jul 2023 16:49:49 GMT

Response code 403 means prohibited/not allowed.

Try signing into your account then click the link.

eta: @MisterW types faster than me 😀

Re: Error message emailing gmail.com

MWildig — Mon, 10 Jul 2023 17:53:34 GMT

Thanks, I've logged back in and the "Configure" link works now.

I've followed the instructions to create an SPF Record.

Apparently it'll take up to 6 hours, so we'll see what happens.

Re: Error message emailing gmail.com

Townman — Mon, 10 Jul 2023 18:10:43 GMT

@MisterW wrote:

@MWildig were you logged in to the member portal ?

our revised instructions start off with "Log into the user portal"!!!!!!!!!!!!!!!!!!