topic Re: Can't send emails after password change in Email

Can't send emails after password change

Trooser — Sun, 19 Feb 2023 17:38:17 GMT

A while ago, for security reasons, I changed my email password on the main account email adress and all linked addresses. Ever since then, although I can still receive emails, I have not been able to send emails from any devices, i.e. laptop or phone using installed email clients.

The only way I can send emails is via Webmail, which is very awkward to do on a small phone screen.

I have updated the password to the new one on the phone and laptop email clients, and it is correct.

I would be very grateful if anybody can help on this.

Re: Can't send emails after password change

jab1 — Sun, 19 Feb 2023 17:43:05 GMT

@Trooser Do you get any notifications when they fail to send?

Re: Can't send emails after password change

Trooser — Sun, 19 Feb 2023 17:55:52 GMT

Thanks for your reply.

In Outlook, I get the following error:

Task 'mcsherry@mcsherry.plus.com - Sending' reported error (0x800CCC0F) : 'The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP).'

My sending port is set to 465, and encyption is set to TLS (as described on email setup page).

Re: Can't send emails after password change

jab1 — Sun, 19 Feb 2023 18:05:01 GMT

I don't use Microsoft OS's or their software, so can't advise from experience, but the following link may help: https://answers.microsoft.com/en-us/windows/forum/all/the-connection-to-the-server-was-interrupted/8fb0755a-22e9-442e-b4e4-4d2e40bc3c11

Re: Can't send emails after password change

MisterW — Sun, 19 Feb 2023 18:32:25 GMT

@Trooser. Is this a free email account or do you still have plusnet broadband ?

Really The outgoing port should be 587 and STARTTLS

Re: Can't send emails after password change

jab1 — Sun, 19 Feb 2023 18:37:15 GMT

Cheers, @MisterW Not had to set email up for years, so not up to date - hadn't checked settings.

Re: Can't send emails after password change

Trooser — Sun, 19 Feb 2023 18:56:50 GMT

Hi @MisterW and @jab1 It is a free account. Encryption options in Outlook are either SSL or TLS. Plusnet setup guide says: If your client doesn't support STARTTLS, then you can set SSL/TLS to Yes and set the outgoing port to 465.

I have also tried it as Port 587 with/without encyption, and also port 25.

The problem is not just limited to Microsoft. When I try to set up outgoing settings on my iPhone, I get message saying username/password is incorrect - but they certainly are - these same credentials work fine for incoming server.

Re: Can't send emails after password change

Trooser — Sun, 19 Feb 2023 18:59:03 GMT

I've also tried deleting the email accounts from devices and reconfiguring them.

Re: Can't send emails after password change

jab1 — Sun, 19 Feb 2023 19:06:46 GMT

Just thought, because I don't know if this updates automatically, have you updated the password in 'manage my email'?

Re: Can't send emails after password change

Trooser — Sun, 19 Feb 2023 19:08:18 GMT

Yes, when it initially stopped working I changed the password in Manage my Email a couple of times.

Re: Can't send emails after password change

jab1 — Sun, 19 Feb 2023 19:12:27 GMT

OK. I'll leave this to others, as I said it's a long time since I set my email up.

Re: Can't send emails after password change

Trooser — Sun, 19 Feb 2023 19:13:42 GMT

Thanks @jab1 . At least you got your post count over 13000!

Re: Can't send emails after password change

jab1 — Sun, 19 Feb 2023 19:15:24 GMT

That wasn't my intention, and I've been on here a looong time. 😉

Re: Can't send emails after password change

MisterW — Sun, 19 Feb 2023 19:16:25 GMT

@Trooser. Ah! I believe there is a possible problem being investigated at the moment whereby changing the password on some free email accounts causes authentication to fail

Re: Can't send emails after password change

Trooser — Sun, 19 Feb 2023 19:29:32 GMT

Thanks for that information @MisterW . I've had the problem for around 6 months and so would be very happy if it gets fixed.

Re: Can't send emails after password change

Townman — Wed, 31 May 2023 15:29:33 GMT

@Trooser

Can you please re-visit / re-test this please?

Re: Can't send emails after password change

Trooser — Wed, 31 May 2023 20:03:47 GMT

I have just tested and am very pleased to say it works thank you.
I had given up on it ever working - I would be very interested to know what the fix was.
Thank you @Townman.

Re: Can't send emails after password change

Townman — Thu, 01 Jun 2023 06:36:54 GMT

I do not know what the technical fix was. All I can tell you is that this is the result of persistence from the super users, requesting a rethink of the principle that the inhibition of access to the SMTP server was a restitution of how things should be (given other technical changes).