Madasafish email not accessable from client

Gbd1 — Sat, 29 Apr 2023 19:26:53 GMT

Hello,
My mail client no longer connects to my madasafish email, please help

Re: Madasafish email not accessable from client

Townman — Mon, 01 May 2023 11:03:02 GMT

Reset email password

If you are not able to login to the email address using webmail, then it is likely that your email address has been identified as being compromised and has had its password changed. Where email address passwords have been changed to protect the integrity of the service, the Plusnet account password is left unchanged.

Which ISP are you with, Plusnet or one of the other / legacy vISPs?

Plusnet / Force9 / FreeOnline users can only change the password on the DEFAULT email address by changing the password on the user ACCOUNT through the user portal. You can change the password on a secondary mailbox using the Manage My Mail options in the user portal.

Brightview users (Madasafish / FreeNetName / GlobalNet / IC24 / ICScotland / Dialstart / Totalise) logging into webmail should use their full email address. Use the MAAF user portal to update the password on the default email address (change the account password) and use this MAAF guide to change the password on a secondary mailbox address. If you cannot recall the account password, you will need to contact support ... because the account password change process sends an email to the mailbox you cannot now access.

DO NOT USE THE SAME PASSWORD AGAIN for that would allow the continued exploitation of the account. The new password should be cryptic and not one used before.

Note that changing the account password will change the password used for logging on to the relevant user portal. If your email service is NOT a retained legacy service (one associated with a retired internet service account), then the password required by the router to connect to the internet will be changed too. If the router is a Hub Zero or a Hub One supplied by Plusnet it should update automatically. If not, you will need to log into the router, drop the connection, change the password yourself and reconnect.

On the assumption that the email address password has been compromised, I strongly recommend that wherever you have used that email address / password combination as access credentials to services such as Amazon, Netflix, eBay etc., that you also change the passwords on those service as well.

Re: Madasafish email not accessable from client

Gbd1 — Mon, 01 May 2023 19:17:00 GMT

Hi Townsman,
I can access the webmail through the internet without problem.
I have just changed phone and have added the same client as normal, but I can't connect, it just says password is wrong for this account
Any ideas?

Re: Madasafish email not accessable from client

Townman — Mon, 01 May 2023 21:22:01 GMT

What phone, what client.

Re: Madasafish email not accessable from client

Gbd1 — Thu, 04 May 2023 21:40:49 GMT

Alcatel 3L which was fine until it stopped working, now using Moto g13, with no joy. Had the same problem some years ago and a setting was changed and then all ok. But this was done at your end.
No 3rd party email client will work.

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Madasafish email not accessable from client

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