topic Re: You exceeded your mail quota? in Email

You exceeded your mail quota?

Scotty12 — Mon, 27 Mar 2023 14:17:08 GMT

Good afternoon,
Hoping someone can help please?

Just recently I have been getting the message attached about I have exceeded my mail quota. I do not understand this as I have little email in my folders.

Please could someone help so I stop getting this message? I do not know what to do to solve.

Many thanks,

Simon.

Re: You exceeded your mail quota?

jab1 — Mon, 27 Mar 2023 14:27:36 GMT

That message looks to have come from you to you - I suspect your email address has been hacked.

Do you have the full header?

Re: You exceeded your mail quota?

Scotty12 — Mon, 27 Mar 2023 15:05:36 GMT

Hi John,

Thanks for your reply. I never thought of my email being hacked. I cannot access any more information on the email so I guess you are correct.

I've just set up a rule to put it in trash.

Thanks again,

Simon.

Re: You exceeded your mail quota?

jab1 — Mon, 27 Mar 2023 15:09:32 GMT

Simon, what email program are you using? There is usually a 'full header' option on such applications.

Re: You exceeded your mail quota?

Scotty12 — Mon, 27 Mar 2023 15:15:28 GMT

I am using Outlook on Office 365 John.

Re: You exceeded your mail quota?

jab1 — Mon, 27 Mar 2023 15:22:25 GMT

OK, Simon. Never used that program, but if it has a set of options along the top clicking the 'View' tab should give you the option of selecting an 'All' or 'normal' display.

Re: You exceeded your mail quota?

Townman — Tue, 28 Mar 2023 08:24:47 GMT

Open the mail item.

Click FILE and select PROPERTIES - the bottom button displays the headers.

Re: You exceeded your mail quota?

Scotty12 — Sat, 08 Apr 2023 06:14:37 GMT

So sorry for the late reply. Hadn't seen it for a while and it's just popped up again. Here is what is under view / properties.
Thanks,

Simon.

Re: You exceeded your mail quota?

jab1 — Sat, 08 Apr 2023 06:33:16 GMT

@Scotty12 As @Townman says, to get the source of the email - which is what we are interested in - click 'file' on the item as shown in your first image in this topic, and then 'properties' on the resulting drop-down menu.

Re: You exceeded your mail quota?

Scotty12 — Sat, 08 Apr 2023 06:37:35 GMT

Thanks again John,
That is exactly what I have done and the end result is attached. As you can see there is nothing in the headers. A strange one I'm sure!

Re: You exceeded your mail quota?

jab1 — Sat, 08 Apr 2023 06:41:45 GMT

That is weird! As I said earlier though, I haven't used a MS mail program for many years, so I will leave it to @Townman to try and help you.

Re: You exceeded your mail quota?

Townman — Sat, 08 Apr 2023 09:59:20 GMT

This is more than weird!

From the first screen image, this email appears to have come from you, sent to you.

From the second screen image, this looks like an email which has been nether sent nor received.

What anti virus software are you running?